Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality
Background: Indigent policy within the eThekwini Metropolitan municipality like every well-meaning government policy seeks to address three major challenges of poverty, lack of employment and gross disparities that pose a major threat to growth in the city. Overcoming these threefold challenges form...
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| Format: | Article |
| Language: | English |
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AOSIS
2022-09-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
| Subjects: | |
| Online Access: | https://apsdpr.org/index.php/apsdpr/article/view/593 |
| _version_ | 1811230148873158656 |
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| author | Brandon Pillay Sybert Mutereko |
| author_facet | Brandon Pillay Sybert Mutereko |
| author_sort | Brandon Pillay |
| collection | DOAJ |
| description | Background: Indigent policy within the eThekwini Metropolitan municipality like every well-meaning government policy seeks to address three major challenges of poverty, lack of employment and gross disparities that pose a major threat to growth in the city. Overcoming these threefold challenges forms a core objective of consolidating and advancing developmental local governance, which aims to support poor households with the intention of uplifting their everyday living conditions. There is no desire to change the current status quo of the eThekwini municipality indigent policy, and the gap still exists in the lack of internal control systems, a consolidated approach to execution and a dedicated office to deal with the roll-out of the support.
Aim: This research investigated factors undermining the effective implementation of this indigent policy and proposed a strategic policy framework that ensures a long-term solution to the ineffective implementation of indigent policy.
Setting: The study was conducted in eThekwini Metropolitan Municipality, and respondents were employees in the following units: Electricity, Customer Services and Revenue Protection, Water Services, Finance Services, and Strategy Office.
Methods: The study adopted a qualitative data approach where a semi-structured interview was used to collect data from 11 purposively selected employees from five departments of eThekwini municipality.
Results: The findings reveal that the indigent policy in eThekwini municipality is ineffective because of poor implementation, poor maintenance of the indigent register, budget deficit and corruption.
Conclusion: The study concludes that some measures such as maintenance of indigent registers and adequate budget allocation to improve the inefficiency in the implementation of the indigent policy. |
| first_indexed | 2024-04-12T10:25:24Z |
| format | Article |
| id | doaj.art-e1a6faa1af6743a39be60cd0cb168bd2 |
| institution | Directory Open Access Journal |
| issn | 2310-2195 2310-2152 |
| language | English |
| last_indexed | 2024-04-12T10:25:24Z |
| publishDate | 2022-09-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Africa’s Public Service Delivery & Performance Review |
| spelling | doaj.art-e1a6faa1af6743a39be60cd0cb168bd22022-12-22T03:36:59ZengAOSISAfrica’s Public Service Delivery & Performance Review2310-21952310-21522022-09-01101e1e910.4102/apsdpr.v10i1.593265Caring for the indigent urban population in South Africa: A case study of the eThekwini municipalityBrandon Pillay0Sybert Mutereko1School of Management, IT and Governance, College of Law and Management Studies, University of KwaZulu-Natal, DurbanSchool of Management, IT and Governance, College of Law and Management Studies, University of KwaZulu-Natal, DurbanBackground: Indigent policy within the eThekwini Metropolitan municipality like every well-meaning government policy seeks to address three major challenges of poverty, lack of employment and gross disparities that pose a major threat to growth in the city. Overcoming these threefold challenges forms a core objective of consolidating and advancing developmental local governance, which aims to support poor households with the intention of uplifting their everyday living conditions. There is no desire to change the current status quo of the eThekwini municipality indigent policy, and the gap still exists in the lack of internal control systems, a consolidated approach to execution and a dedicated office to deal with the roll-out of the support. Aim: This research investigated factors undermining the effective implementation of this indigent policy and proposed a strategic policy framework that ensures a long-term solution to the ineffective implementation of indigent policy. Setting: The study was conducted in eThekwini Metropolitan Municipality, and respondents were employees in the following units: Electricity, Customer Services and Revenue Protection, Water Services, Finance Services, and Strategy Office. Methods: The study adopted a qualitative data approach where a semi-structured interview was used to collect data from 11 purposively selected employees from five departments of eThekwini municipality. Results: The findings reveal that the indigent policy in eThekwini municipality is ineffective because of poor implementation, poor maintenance of the indigent register, budget deficit and corruption. Conclusion: The study concludes that some measures such as maintenance of indigent registers and adequate budget allocation to improve the inefficiency in the implementation of the indigent policy.https://apsdpr.org/index.php/apsdpr/article/view/593indigentindigent policiespovertyinequalityfree essential municipal services |
| spellingShingle | Brandon Pillay Sybert Mutereko Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality Africa’s Public Service Delivery & Performance Review indigent indigent policies poverty inequality free essential municipal services |
| title | Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality |
| title_full | Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality |
| title_fullStr | Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality |
| title_full_unstemmed | Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality |
| title_short | Caring for the indigent urban population in South Africa: A case study of the eThekwini municipality |
| title_sort | caring for the indigent urban population in south africa a case study of the ethekwini municipality |
| topic | indigent indigent policies poverty inequality free essential municipal services |
| url | https://apsdpr.org/index.php/apsdpr/article/view/593 |
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