A cross-country comparison of user experience of public autonomous transport
Abstract Autonomous solutions for transportation are emerging worldwide, and one of the sectors that will benefit the most from these solutions is the public transport by shifting toward the new paradigm of Mobility as a Service (MaaS). Densely populated areas cannot afford an increase in individual...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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SpringerOpen
2021-03-01
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| Series: | European Transport Research Review |
| Subjects: | |
| Online Access: | https://doi.org/10.1186/s12544-021-00477-3 |
| _version_ | 1818576968684142592 |
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| author | Mauro Bellone Azat Ismailogullari Tommi Kantala Sami Mäkinen Ralf-Martin Soe Milla Åman Kyyrö |
| author_facet | Mauro Bellone Azat Ismailogullari Tommi Kantala Sami Mäkinen Ralf-Martin Soe Milla Åman Kyyrö |
| author_sort | Mauro Bellone |
| collection | DOAJ |
| description | Abstract Autonomous solutions for transportation are emerging worldwide, and one of the sectors that will benefit the most from these solutions is the public transport by shifting toward the new paradigm of Mobility as a Service (MaaS). Densely populated areas cannot afford an increase in individual transportation due to space limitation, congestion, and pollution. Working towards more effective and inclusive mobility in public areas, this paper compares user experiences of autonomous public transport across Baltic countries, with the final goal of gaining an increased insight into public needs. User experience was evaluated through questionnaires gathered along pilot projects implementing a public transportation line, using an automated electric minibus between 2018 and 2019. To have sufficient diversity in the data, the pilot projects were implemented in several cities in the Baltic Sea Area. The data analysed in this paper specifically refer to the cities of Helsinki (Finland), Tallinn (Estonia), Kongsberg (Norway), and Gdańsk (Poland). Across all cities, passengers provided remarkably positive feedback regarding personal security and safety onboard. The overall feedback, which was very positive in general, showed statistically significant differences across the groups of cities (Kongsberg, Helsinki, Tallinn and Gdansk), partially explicable by the differences in the route design. In addition, across all cities and feedback topics, males gave a lower score compared to females. The overall rating suggests that there is a demand for future last-mile automated services that could be integrated with the MaaS concept, although demand changes according to socio-economic and location-based conditions across different countries. |
| first_indexed | 2024-12-16T06:22:27Z |
| format | Article |
| id | doaj.art-e1e96f135fd348a581022d1f51e83de0 |
| institution | Directory Open Access Journal |
| issn | 1867-0717 1866-8887 |
| language | English |
| last_indexed | 2024-12-16T06:22:27Z |
| publishDate | 2021-03-01 |
| publisher | SpringerOpen |
| record_format | Article |
| series | European Transport Research Review |
| spelling | doaj.art-e1e96f135fd348a581022d1f51e83de02022-12-21T22:41:05ZengSpringerOpenEuropean Transport Research Review1867-07171866-88872021-03-0113111310.1186/s12544-021-00477-3A cross-country comparison of user experience of public autonomous transportMauro Bellone0Azat Ismailogullari1Tommi Kantala2Sami Mäkinen3Ralf-Martin Soe4Milla Åman Kyyrö5Chalmers University of TechnologyMetropolia University of Applied Sciences, Smart Mobility Innovation HubFLOU Ltd.FLOU Ltd.Tallinn University of Technology, Smart City Center of ExcellenceMetropolia University of Applied Sciences, RDI ServicesAbstract Autonomous solutions for transportation are emerging worldwide, and one of the sectors that will benefit the most from these solutions is the public transport by shifting toward the new paradigm of Mobility as a Service (MaaS). Densely populated areas cannot afford an increase in individual transportation due to space limitation, congestion, and pollution. Working towards more effective and inclusive mobility in public areas, this paper compares user experiences of autonomous public transport across Baltic countries, with the final goal of gaining an increased insight into public needs. User experience was evaluated through questionnaires gathered along pilot projects implementing a public transportation line, using an automated electric minibus between 2018 and 2019. To have sufficient diversity in the data, the pilot projects were implemented in several cities in the Baltic Sea Area. The data analysed in this paper specifically refer to the cities of Helsinki (Finland), Tallinn (Estonia), Kongsberg (Norway), and Gdańsk (Poland). Across all cities, passengers provided remarkably positive feedback regarding personal security and safety onboard. The overall feedback, which was very positive in general, showed statistically significant differences across the groups of cities (Kongsberg, Helsinki, Tallinn and Gdansk), partially explicable by the differences in the route design. In addition, across all cities and feedback topics, males gave a lower score compared to females. The overall rating suggests that there is a demand for future last-mile automated services that could be integrated with the MaaS concept, although demand changes according to socio-economic and location-based conditions across different countries.https://doi.org/10.1186/s12544-021-00477-3Autonomous vehiclesElectric minibusesUser experience |
| spellingShingle | Mauro Bellone Azat Ismailogullari Tommi Kantala Sami Mäkinen Ralf-Martin Soe Milla Åman Kyyrö A cross-country comparison of user experience of public autonomous transport European Transport Research Review Autonomous vehicles Electric minibuses User experience |
| title | A cross-country comparison of user experience of public autonomous transport |
| title_full | A cross-country comparison of user experience of public autonomous transport |
| title_fullStr | A cross-country comparison of user experience of public autonomous transport |
| title_full_unstemmed | A cross-country comparison of user experience of public autonomous transport |
| title_short | A cross-country comparison of user experience of public autonomous transport |
| title_sort | cross country comparison of user experience of public autonomous transport |
| topic | Autonomous vehicles Electric minibuses User experience |
| url | https://doi.org/10.1186/s12544-021-00477-3 |
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