Strategies to Improve the Quality Management of Hotel Services in Romania
Tourism is a basic component in a country's economy, but also in the human social whole. In this paper, we chose a hotel in Romania to implement a management improvement strategy. Hotel Rina Cerbul, is a 2 star hotel, located in Sinaia, Prahova county. Following a detailed analysis of the hotel...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Ovidius University Press
2020-01-01
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| Series: | Ovidius University Annals: Economic Sciences Series |
| Subjects: | |
| Online Access: | https://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2021/03/Section%204/22.pdf |
| _version_ | 1818850795387355136 |
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| author | Camelia Mihai Norina Popovici |
| author_facet | Camelia Mihai Norina Popovici |
| author_sort | Camelia Mihai |
| collection | DOAJ |
| description | Tourism is a basic component in a country's economy, but also in the human social whole. In this paper, we chose a hotel in Romania to implement a management improvement strategy. Hotel Rina Cerbul, is a 2 star hotel, located in Sinaia, Prahova county. Following a detailed analysis of the hotel management and the level of quality of the services offered by this hotel, a strategy was developed to improve the quality of the services provided. Regarding the establishment of the objectives of the hotel on all levels, we chose to use a more complex way of establishing all the activities carried out within the hotel in order to carry out a complex examination that would allow to fully detach its fundamental objectives. Following a general evaluation of the hotel, with the help of the EFQM model, the objectives of the strategy to improve the hotel's quality management system were established. |
| first_indexed | 2024-12-19T06:54:48Z |
| format | Article |
| id | doaj.art-e2180146a2d049cba5ad19482aff0b1f |
| institution | Directory Open Access Journal |
| issn | 2393-3127 2393-3127 |
| language | English |
| last_indexed | 2024-12-19T06:54:48Z |
| publishDate | 2020-01-01 |
| publisher | Ovidius University Press |
| record_format | Article |
| series | Ovidius University Annals: Economic Sciences Series |
| spelling | doaj.art-e2180146a2d049cba5ad19482aff0b1f2022-12-21T20:31:34ZengOvidius University PressOvidius University Annals: Economic Sciences Series2393-31272393-31272020-01-01XX2733740Strategies to Improve the Quality Management of Hotel Services in RomaniaCamelia Mihai0Norina Popovici1“Constantin Bratescu” National Pedagogical College“Ovidius” University of ConstantaTourism is a basic component in a country's economy, but also in the human social whole. In this paper, we chose a hotel in Romania to implement a management improvement strategy. Hotel Rina Cerbul, is a 2 star hotel, located in Sinaia, Prahova county. Following a detailed analysis of the hotel management and the level of quality of the services offered by this hotel, a strategy was developed to improve the quality of the services provided. Regarding the establishment of the objectives of the hotel on all levels, we chose to use a more complex way of establishing all the activities carried out within the hotel in order to carry out a complex examination that would allow to fully detach its fundamental objectives. Following a general evaluation of the hotel, with the help of the EFQM model, the objectives of the strategy to improve the hotel's quality management system were established.https://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2021/03/Section%204/22.pdfqualitymanagementtourismstrategieshotel services |
| spellingShingle | Camelia Mihai Norina Popovici Strategies to Improve the Quality Management of Hotel Services in Romania Ovidius University Annals: Economic Sciences Series quality management tourism strategies hotel services |
| title | Strategies to Improve the Quality Management of Hotel Services in Romania |
| title_full | Strategies to Improve the Quality Management of Hotel Services in Romania |
| title_fullStr | Strategies to Improve the Quality Management of Hotel Services in Romania |
| title_full_unstemmed | Strategies to Improve the Quality Management of Hotel Services in Romania |
| title_short | Strategies to Improve the Quality Management of Hotel Services in Romania |
| title_sort | strategies to improve the quality management of hotel services in romania |
| topic | quality management tourism strategies hotel services |
| url | https://stec.univ-ovidius.ro/html/anale/RO/wp-content/uploads/2021/03/Section%204/22.pdf |
| work_keys_str_mv | AT cameliamihai strategiestoimprovethequalitymanagementofhotelservicesinromania AT norinapopovici strategiestoimprovethequalitymanagementofhotelservicesinromania |