THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY
The original definition of consumption (from Latin "consumer") that is closely related to the notion of consumer, related to the taking of food- consuming. This paper describes an original methodology of measuring customer satisfaction bakery products (bread and pastries) as well as the qu...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2010-12-01
|
| Series: | International Journal for Quality Research |
| Subjects: | |
| Online Access: | http://www.ijqr.net/journal/v4-n4/5.pdf |
| _version_ | 1818415714878357504 |
|---|---|
| author | Aleksandar Maric Slavko Arsovski |
| author_facet | Aleksandar Maric Slavko Arsovski |
| author_sort | Aleksandar Maric |
| collection | DOAJ |
| description | The original definition of consumption (from Latin "consumer") that is closely related to the notion of consumer, related to the taking of food- consuming. This paper describes an original methodology of measuring customer satisfaction bakery products (bread and pastries) as well as the quality objectives of the organization. By comparing the size of the level of satisfaction obtained by this method of measuring the ACSI index, as one of the most used way to measure customer satisfaction with quality of products / services determinate quality reserves in both cases. |
| first_indexed | 2024-12-14T11:39:23Z |
| format | Article |
| id | doaj.art-e2c248cbd99f4883a9cce7defa8ed6ae |
| institution | Directory Open Access Journal |
| issn | 1800-6450 1800-7473 |
| language | English |
| last_indexed | 2024-12-14T11:39:23Z |
| publishDate | 2010-12-01 |
| publisher | Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia |
| record_format | Article |
| series | International Journal for Quality Research |
| spelling | doaj.art-e2c248cbd99f4883a9cce7defa8ed6ae2022-12-21T23:02:55ZengCenter for Quality, Faculty of Engineering, University of Kragujevac, SerbiaInternational Journal for Quality Research1800-64501800-74732010-12-0144275281THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRYAleksandar Maric0Slavko Arsovski1Faculty for Industrial Management, Krusevac, SerbiaFaculty of Mechanical Engineering, University of Kragujevac, SerbiaThe original definition of consumption (from Latin "consumer") that is closely related to the notion of consumer, related to the taking of food- consuming. This paper describes an original methodology of measuring customer satisfaction bakery products (bread and pastries) as well as the quality objectives of the organization. By comparing the size of the level of satisfaction obtained by this method of measuring the ACSI index, as one of the most used way to measure customer satisfaction with quality of products / services determinate quality reserves in both cases.http://www.ijqr.net/journal/v4-n4/5.pdfcustomer satisfactionquality objectivesbakery industry |
| spellingShingle | Aleksandar Maric Slavko Arsovski THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY International Journal for Quality Research customer satisfaction quality objectives bakery industry |
| title | THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY |
| title_full | THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY |
| title_fullStr | THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY |
| title_full_unstemmed | THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY |
| title_short | THE LEVEL OF CUSTOMER SATISFACTION AS ONE OF THE GOALS OF THE QUALITY OF THE ORGANIZATION IN THE BAKERY INDUSTRY |
| title_sort | level of customer satisfaction as one of the goals of the quality of the organization in the bakery industry |
| topic | customer satisfaction quality objectives bakery industry |
| url | http://www.ijqr.net/journal/v4-n4/5.pdf |
| work_keys_str_mv | AT aleksandarmaric thelevelofcustomersatisfactionasoneofthegoalsofthequalityoftheorganizationinthebakeryindustry AT slavkoarsovski thelevelofcustomersatisfactionasoneofthegoalsofthequalityoftheorganizationinthebakeryindustry AT aleksandarmaric levelofcustomersatisfactionasoneofthegoalsofthequalityoftheorganizationinthebakeryindustry AT slavkoarsovski levelofcustomersatisfactionasoneofthegoalsofthequalityoftheorganizationinthebakeryindustry |