Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia
BackgroundPatient service satisfaction is the central point for the health system. Worldwide, around 450 million people suffer from mental and behavioral disorders. Clients who are dissatisfied with the service will miss appointments, abandon the treatment plan, and eventually relapse from the illne...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2022-09-01
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| Series: | Frontiers in Psychiatry |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyt.2022.952094/full |
| _version_ | 1798033870798454784 |
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| author | Esayas Kibrom Zebiba Naser Merga Seyoum Atakilit Mengesha Kemeria Adem Deribe Bekele Dechasa Henock Asfaw |
| author_facet | Esayas Kibrom Zebiba Naser Merga Seyoum Atakilit Mengesha Kemeria Adem Deribe Bekele Dechasa Henock Asfaw |
| author_sort | Esayas Kibrom |
| collection | DOAJ |
| description | BackgroundPatient service satisfaction is the central point for the health system. Worldwide, around 450 million people suffer from mental and behavioral disorders. Clients who are dissatisfied with the service will miss appointments, abandon the treatment plan, and eventually relapse from the illness. Despite improved access to health services, the satisfaction from health institution services was decreasing from time to time and there is little information on health service consumer satisfaction.ObjectiveTo assess the satisfaction and associated factors among psychiatric service consumers at Amanuel Mental Specialized Hospital, Addis Ababa, Ethiopia, 2021/2022.Methods and materialsAn institutional-based cross-sectional study was conducted among 420 psychiatric service users from December 15 to January 16, 2021/2022. Systematic random sampling was used. A face-face interview technique and chart review were used to collect the data and a standard and validated tool called the mental health service satisfaction scale (MHSSS) was used to measure satisfaction. The collected data was entered into EPI info version 7 and exported to SPSS version 22 for analysis. The binary logistic regression model was used to analyze the data and bivariable and multivariable logistic regression analyses were conducted to identify associated factors with satisfaction. The level of significance was reported at P < 0.05.ResultsThe study showed that the magnitude of patient satisfaction was 63.3% [95% CI 58.3–67.9%). Sex (AOR = 1.7, 95% CI (1.072–2.88)], educational status (AOR 4.2, 95% CI 1.64–1.8), residency [AOR = 1.8, 95% CI (1.098–3.19)], distance from the hospital [AOR 0.56, (0.34–0.93)] were significantly associated with patient satisfaction at p < 0.05.ConclusionThe magnitude of patient satisfaction was high. The study showed that Sex, educational status, residence, and distance from the hospital were significantly associated with satisfaction. Prioritizing care for female patients and those coming from a distance is necessary. More ever, it is preferable to routinely and continually monitor healthcare facilities so that timely feedback can be given and problems that affect patient satisfaction can be resolved. |
| first_indexed | 2024-04-11T20:36:36Z |
| format | Article |
| id | doaj.art-e36cdb4416484863b4cc7ec697d37cae |
| institution | Directory Open Access Journal |
| issn | 1664-0640 |
| language | English |
| last_indexed | 2024-04-11T20:36:36Z |
| publishDate | 2022-09-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychiatry |
| spelling | doaj.art-e36cdb4416484863b4cc7ec697d37cae2022-12-22T04:04:21ZengFrontiers Media S.A.Frontiers in Psychiatry1664-06402022-09-011310.3389/fpsyt.2022.952094952094Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, EthiopiaEsayas Kibrom0Zebiba Naser1Merga Seyoum2Atakilit Mengesha3Kemeria Adem4Deribe Bekele Dechasa5Henock Asfaw6Research and Training Department, Amanuel Mental Specialized Hospital, Addis Ababa, EthiopiaResearch and Training Department, Amanuel Mental Specialized Hospital, Addis Ababa, EthiopiaResearch and Training Department, Amanuel Mental Specialized Hospital, Addis Ababa, EthiopiaResearch and Training Department, Amanuel Mental Specialized Hospital, Addis Ababa, EthiopiaResearch and Training Department, Amanuel Mental Specialized Hospital, Addis Ababa, EthiopiaSchool of Nursing and Midwifery, College of Health and Medical Science, Haramaya University, Harar, EthiopiaSchool of Nursing and Midwifery, College of Health and Medical Science, Haramaya University, Harar, EthiopiaBackgroundPatient service satisfaction is the central point for the health system. Worldwide, around 450 million people suffer from mental and behavioral disorders. Clients who are dissatisfied with the service will miss appointments, abandon the treatment plan, and eventually relapse from the illness. Despite improved access to health services, the satisfaction from health institution services was decreasing from time to time and there is little information on health service consumer satisfaction.ObjectiveTo assess the satisfaction and associated factors among psychiatric service consumers at Amanuel Mental Specialized Hospital, Addis Ababa, Ethiopia, 2021/2022.Methods and materialsAn institutional-based cross-sectional study was conducted among 420 psychiatric service users from December 15 to January 16, 2021/2022. Systematic random sampling was used. A face-face interview technique and chart review were used to collect the data and a standard and validated tool called the mental health service satisfaction scale (MHSSS) was used to measure satisfaction. The collected data was entered into EPI info version 7 and exported to SPSS version 22 for analysis. The binary logistic regression model was used to analyze the data and bivariable and multivariable logistic regression analyses were conducted to identify associated factors with satisfaction. The level of significance was reported at P < 0.05.ResultsThe study showed that the magnitude of patient satisfaction was 63.3% [95% CI 58.3–67.9%). Sex (AOR = 1.7, 95% CI (1.072–2.88)], educational status (AOR 4.2, 95% CI 1.64–1.8), residency [AOR = 1.8, 95% CI (1.098–3.19)], distance from the hospital [AOR 0.56, (0.34–0.93)] were significantly associated with patient satisfaction at p < 0.05.ConclusionThe magnitude of patient satisfaction was high. The study showed that Sex, educational status, residence, and distance from the hospital were significantly associated with satisfaction. Prioritizing care for female patients and those coming from a distance is necessary. More ever, it is preferable to routinely and continually monitor healthcare facilities so that timely feedback can be given and problems that affect patient satisfaction can be resolved.https://www.frontiersin.org/articles/10.3389/fpsyt.2022.952094/fullsatisfactionpsychiatric servicepsychiatric patientEthiopiamental health |
| spellingShingle | Esayas Kibrom Zebiba Naser Merga Seyoum Atakilit Mengesha Kemeria Adem Deribe Bekele Dechasa Henock Asfaw Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia Frontiers in Psychiatry satisfaction psychiatric service psychiatric patient Ethiopia mental health |
| title | Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia |
| title_full | Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia |
| title_fullStr | Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia |
| title_full_unstemmed | Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia |
| title_short | Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia |
| title_sort | satisfaction and associated factors among psychiatry service users at amanuel mental specialized hospital addis ababa ethiopia |
| topic | satisfaction psychiatric service psychiatric patient Ethiopia mental health |
| url | https://www.frontiersin.org/articles/10.3389/fpsyt.2022.952094/full |
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