Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach

With popularizing the Internet, more and more resources and services have emerged along with social networking sites. The Sunshine Social Welfare Foundation’s online support group on Facebook was set up for patients with burn and scald injuries. It provides a platform for patients to possibly restar...

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Main Authors: Yi-Chiao Vicky Tseng, Ming-Hsin Phoebe Chiu
Format: Article
Language:English
Published: Tamkang University Press 2020-07-01
Series:Jiàoyù zīliào yǔ túshūguǎn xué
Subjects:
Online Access:http://joemls.dils.tku.edu.tw/fulltext/57203fullText.pdf
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author Yi-Chiao Vicky Tseng
Ming-Hsin Phoebe Chiu
author_facet Yi-Chiao Vicky Tseng
Ming-Hsin Phoebe Chiu
author_sort Yi-Chiao Vicky Tseng
collection DOAJ
description With popularizing the Internet, more and more resources and services have emerged along with social networking sites. The Sunshine Social Welfare Foundation’s online support group on Facebook was set up for patients with burn and scald injuries. It provides a platform for patients to possibly restart a new life via support groups. The purpose of this study is to explore the participants’ mental model of Sunshine Social Welfare Foundation Support Group on Facebook, and to understand the underlying thoughts and needs of patients of burn and scald injuries by using the Zaltman Metaphor Elicitation Technique (ZMET). This study recruited 8 patients as research participants and collected a total of 72 pictures. The ZMET was applied to understand each participant’s thoughts, while metaphor analysis was used to investigate the results and core values, which were then drawn into consensus map for further analysis. In conclusion, three main findings are as follows: (1) The mental model of participants on online support group is to get back to their normal life, participate in education and learning, and need spiritual support. (2) Patients receive hope and goal of life from online support group. (3) The participants need the online support group for enhancing themselves, to promoting social values and developing future. According to these results, some suggestions are made for patients of burn and scald injuries and social welfare organizations and departments.
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spelling doaj.art-e38632729400475d921294e29b55f9e12023-07-30T06:11:21ZengTamkang University PressJiàoyù zīliào yǔ túshūguǎn xué1013-090X2309-91002020-07-0157221525210.6120/JoEMLS.202007_57(2).0006.RS.BMExploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET ApproachYi-Chiao Vicky Tsenghttps://orcid.org/0000-0001-9563-672XMing-Hsin Phoebe Chiuhttps://orcid.org/0000-0002-1990-4726With popularizing the Internet, more and more resources and services have emerged along with social networking sites. The Sunshine Social Welfare Foundation’s online support group on Facebook was set up for patients with burn and scald injuries. It provides a platform for patients to possibly restart a new life via support groups. The purpose of this study is to explore the participants’ mental model of Sunshine Social Welfare Foundation Support Group on Facebook, and to understand the underlying thoughts and needs of patients of burn and scald injuries by using the Zaltman Metaphor Elicitation Technique (ZMET). This study recruited 8 patients as research participants and collected a total of 72 pictures. The ZMET was applied to understand each participant’s thoughts, while metaphor analysis was used to investigate the results and core values, which were then drawn into consensus map for further analysis. In conclusion, three main findings are as follows: (1) The mental model of participants on online support group is to get back to their normal life, participate in education and learning, and need spiritual support. (2) Patients receive hope and goal of life from online support group. (3) The participants need the online support group for enhancing themselves, to promoting social values and developing future. According to these results, some suggestions are made for patients of burn and scald injuries and social welfare organizations and departments.http://joemls.dils.tku.edu.tw/fulltext/57203fullText.pdfsunshine social welfare foundationzaltman metaphor elicitation technique (zmet)mental modelonline support patient group
spellingShingle Yi-Chiao Vicky Tseng
Ming-Hsin Phoebe Chiu
Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach
Jiàoyù zīliào yǔ túshūguǎn xué
sunshine social welfare foundation
zaltman metaphor elicitation technique (zmet)
mental model
online support patient group
title Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach
title_full Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach
title_fullStr Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach
title_full_unstemmed Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach
title_short Exploring the Patients’ Mental Model of the Sunshine Social Welfare Foundation’s Support Group on Facebook: A ZMET Approach
title_sort exploring the patients mental model of the sunshine social welfare foundation s support group on facebook a zmet approach
topic sunshine social welfare foundation
zaltman metaphor elicitation technique (zmet)
mental model
online support patient group
url http://joemls.dils.tku.edu.tw/fulltext/57203fullText.pdf
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