Studying the Effect of Knowledge Sharing on Insurance Services Quality
Today, the quality of insurance services is the determining factor in the success of a company in a competitive environment. Knowledge sharing will contribute to improving the quality of services in insurance companies. This study examines the impact of knowledge sharing on the quality of insurance...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Mashhad: Behzad Hassannezhad Kashani
2017-05-01
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| Series: | International Journal of Management, Accounting and Economics |
| Subjects: | |
| Online Access: | https://www.ijmae.com/article_115020_563dfa7d8381d2908302712dfe65ddc5.pdf |
| _version_ | 1797690379362893824 |
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| author | Usef Ramezani Ali Mohammadzadeh Aval |
| author_facet | Usef Ramezani Ali Mohammadzadeh Aval |
| author_sort | Usef Ramezani |
| collection | DOAJ |
| description | Today, the quality of insurance services is the determining factor in the success of a company in a competitive environment. Knowledge sharing will contribute to improving the quality of services in insurance companies. This study examines the impact of knowledge sharing on the quality of insurance services. In terms of the purpose of the study, the method of study is applied and in terms of data collection is descriptive correlation. The population consisted of all employees and corporate clients of group therapy field of Dana insurance company in Mashhad, the sample size is equal to all members of society for all. The measurement tool is a questionnaire, its validity was confirmed, according to experts in the field of management, and reliability is obtained (82.0, 78/0) using Cronbach's alpha coefficient for knowledge sharing and variable quality of insurance services, respectively. The results of structural equation modeling using LISREL software indicates that knowledge sharing does not have significant effect on the quality of insurance services; but aspects of knowledge sharing, including outright transfers, expertise and strategic has positive and significant effect on the quality of insurance services in Dana insurance company in Mashhad. |
| first_indexed | 2024-03-12T01:58:45Z |
| format | Article |
| id | doaj.art-e3bfd0a5e84b47acb1e82459bf6d999f |
| institution | Directory Open Access Journal |
| issn | 2383-2126 |
| language | English |
| last_indexed | 2024-03-12T01:58:45Z |
| publishDate | 2017-05-01 |
| publisher | Mashhad: Behzad Hassannezhad Kashani |
| record_format | Article |
| series | International Journal of Management, Accounting and Economics |
| spelling | doaj.art-e3bfd0a5e84b47acb1e82459bf6d999f2023-09-07T21:53:35ZengMashhad: Behzad Hassannezhad KashaniInternational Journal of Management, Accounting and Economics2383-21262017-05-0145542553115020Studying the Effect of Knowledge Sharing on Insurance Services QualityUsef Ramezani0Ali Mohammadzadeh Aval1Department of Management, Attar Institute of Higher Education, Mashhad IranDepartment of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, IranToday, the quality of insurance services is the determining factor in the success of a company in a competitive environment. Knowledge sharing will contribute to improving the quality of services in insurance companies. This study examines the impact of knowledge sharing on the quality of insurance services. In terms of the purpose of the study, the method of study is applied and in terms of data collection is descriptive correlation. The population consisted of all employees and corporate clients of group therapy field of Dana insurance company in Mashhad, the sample size is equal to all members of society for all. The measurement tool is a questionnaire, its validity was confirmed, according to experts in the field of management, and reliability is obtained (82.0, 78/0) using Cronbach's alpha coefficient for knowledge sharing and variable quality of insurance services, respectively. The results of structural equation modeling using LISREL software indicates that knowledge sharing does not have significant effect on the quality of insurance services; but aspects of knowledge sharing, including outright transfers, expertise and strategic has positive and significant effect on the quality of insurance services in Dana insurance company in Mashhad.https://www.ijmae.com/article_115020_563dfa7d8381d2908302712dfe65ddc5.pdfknowledge sharingqualityinsurance services |
| spellingShingle | Usef Ramezani Ali Mohammadzadeh Aval Studying the Effect of Knowledge Sharing on Insurance Services Quality International Journal of Management, Accounting and Economics knowledge sharing quality insurance services |
| title | Studying the Effect of Knowledge Sharing on Insurance Services Quality |
| title_full | Studying the Effect of Knowledge Sharing on Insurance Services Quality |
| title_fullStr | Studying the Effect of Knowledge Sharing on Insurance Services Quality |
| title_full_unstemmed | Studying the Effect of Knowledge Sharing on Insurance Services Quality |
| title_short | Studying the Effect of Knowledge Sharing on Insurance Services Quality |
| title_sort | studying the effect of knowledge sharing on insurance services quality |
| topic | knowledge sharing quality insurance services |
| url | https://www.ijmae.com/article_115020_563dfa7d8381d2908302712dfe65ddc5.pdf |
| work_keys_str_mv | AT useframezani studyingtheeffectofknowledgesharingoninsuranceservicesquality AT alimohammadzadehaval studyingtheeffectofknowledgesharingoninsuranceservicesquality |