The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital
Customer Service has a considerable role. In order to retain the loyal customer, their attitude should be friendly, courteous, patient, and willing to listen to what customer said. Good Customer Service should create customer satisfaction for it is the presence of customer determines the existence o...
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2018-01-01
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| Series: | MATEC Web of Conferences |
| Online Access: | https://doi.org/10.1051/matecconf/201815005087 |
| _version_ | 1819282434403860480 |
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| author | Agung W. A. Novalia |
| author_facet | Agung W. A. Novalia |
| author_sort | Agung W. A. Novalia |
| collection | DOAJ |
| description | Customer Service has a considerable role. In order to retain the loyal customer, their attitude should be friendly, courteous, patient, and willing to listen to what customer said. Good Customer Service should create customer satisfaction for it is the presence of customer determines the existence of the company. This condition is also true for hospital as it is the case of Sari Asih Hospital in Ciledug, Indonesia. Sari Asih Hospital is a private hospital whose average patients are more than 700 patients monthly. This study assume that the interpersonal communication might be the cause. In constructing the argument, this paper will use the Humanistic Perspective Theory and the Theory of Value Expectancy. Quantitative approach will be the method and the survey will use the accident sampling among customers. It was found that the Impact of Interpersonal Communication Sari Asih Hospital toward Customer Satisfaction is has possitive effect. |
| first_indexed | 2024-12-24T01:15:31Z |
| format | Article |
| id | doaj.art-e483b390eee84d3f8483782f7535b667 |
| institution | Directory Open Access Journal |
| issn | 2261-236X |
| language | English |
| last_indexed | 2024-12-24T01:15:31Z |
| publishDate | 2018-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | MATEC Web of Conferences |
| spelling | doaj.art-e483b390eee84d3f8483782f7535b6672022-12-21T17:22:46ZengEDP SciencesMATEC Web of Conferences2261-236X2018-01-011500508710.1051/matecconf/201815005087matecconf_mucet2018_05087The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih HospitalAgung W. A. NovaliaCustomer Service has a considerable role. In order to retain the loyal customer, their attitude should be friendly, courteous, patient, and willing to listen to what customer said. Good Customer Service should create customer satisfaction for it is the presence of customer determines the existence of the company. This condition is also true for hospital as it is the case of Sari Asih Hospital in Ciledug, Indonesia. Sari Asih Hospital is a private hospital whose average patients are more than 700 patients monthly. This study assume that the interpersonal communication might be the cause. In constructing the argument, this paper will use the Humanistic Perspective Theory and the Theory of Value Expectancy. Quantitative approach will be the method and the survey will use the accident sampling among customers. It was found that the Impact of Interpersonal Communication Sari Asih Hospital toward Customer Satisfaction is has possitive effect.https://doi.org/10.1051/matecconf/201815005087 |
| spellingShingle | Agung W. A. Novalia The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital MATEC Web of Conferences |
| title | The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital |
| title_full | The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital |
| title_fullStr | The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital |
| title_full_unstemmed | The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital |
| title_short | The Impact of Interpersonal Communication toward Customer Satisfaction: The Case of Customer Service of Sari Asih Hospital |
| title_sort | impact of interpersonal communication toward customer satisfaction the case of customer service of sari asih hospital |
| url | https://doi.org/10.1051/matecconf/201815005087 |
| work_keys_str_mv | AT agungwanovalia theimpactofinterpersonalcommunicationtowardcustomersatisfactionthecaseofcustomerserviceofsariasihhospital AT agungwanovalia impactofinterpersonalcommunicationtowardcustomersatisfactionthecaseofcustomerserviceofsariasihhospital |