Organisational citizenship behaviour and service delivery in urban local governments in Uganda
The quality of service delivery in decentralised local governments (LGs) in Uganda remains largely unsatisfactory, despite central government’s efforts to improve resource allocation and develop supporting legal frameworks. This has been partly linked to the extent to which LG staff exhibit ‘organis...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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UTS ePRESS
2021-06-01
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| Series: | Commonwealth Journal of Local Governance |
| Subjects: | |
| Online Access: | https://epress.lib.uts.edu.au/journals/index.php/cjlg/article/view/7752 |
| _version_ | 1831652118875865088 |
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| author | Wilberforce Turyasingura Lazarus Nabaho |
| author_facet | Wilberforce Turyasingura Lazarus Nabaho |
| author_sort | Wilberforce Turyasingura |
| collection | DOAJ |
| description | The quality of service delivery in decentralised local governments (LGs) in Uganda remains largely unsatisfactory, despite central government’s efforts to improve resource allocation and develop supporting legal frameworks. This has been partly linked to the extent to which LG staff exhibit ‘organisational citizenship behaviour’ (OCB). Extant literature has not given adequate attention to OCB in the decentralisation discourse, especially in sub-national governments within developing countries such as Uganda. This paper tackles the issue of OCB among LG employees and its relationship to service delivery by addressing the following questions: (a) what is the level of OCB among LG employees and (b) to what extent do various dimensions of OCB relate to the quality of service delivery in the decentralised LG context?
The study is a cross-sectional survey of 165 LG staff in central Uganda. Both quantitative and qualitative data were collected. Using content analysis and correlational analysis, the study found that OCB among LG employees is too low, and that higher levels of OCB are associated with improved service delivery. The study recommends that LGs should prioritise effective leadership and supervision, a client-centred performance culture, and empowerment of staff in order to promote OCB among employees and thereby enhance service delivery to local communities. |
| first_indexed | 2024-12-19T15:40:52Z |
| format | Article |
| id | doaj.art-e4b62d404b9f45779cc7536ab677b5c2 |
| institution | Directory Open Access Journal |
| issn | 1836-0394 |
| language | English |
| last_indexed | 2024-12-19T15:40:52Z |
| publishDate | 2021-06-01 |
| publisher | UTS ePRESS |
| record_format | Article |
| series | Commonwealth Journal of Local Governance |
| spelling | doaj.art-e4b62d404b9f45779cc7536ab677b5c22022-12-21T20:15:28ZengUTS ePRESSCommonwealth Journal of Local Governance1836-03942021-06-012410.5130/cjlg.vi24.7752Organisational citizenship behaviour and service delivery in urban local governments in UgandaWilberforce Turyasingura0Lazarus Nabaho1Uganda Management InstituteUganda Management InstituteThe quality of service delivery in decentralised local governments (LGs) in Uganda remains largely unsatisfactory, despite central government’s efforts to improve resource allocation and develop supporting legal frameworks. This has been partly linked to the extent to which LG staff exhibit ‘organisational citizenship behaviour’ (OCB). Extant literature has not given adequate attention to OCB in the decentralisation discourse, especially in sub-national governments within developing countries such as Uganda. This paper tackles the issue of OCB among LG employees and its relationship to service delivery by addressing the following questions: (a) what is the level of OCB among LG employees and (b) to what extent do various dimensions of OCB relate to the quality of service delivery in the decentralised LG context? The study is a cross-sectional survey of 165 LG staff in central Uganda. Both quantitative and qualitative data were collected. Using content analysis and correlational analysis, the study found that OCB among LG employees is too low, and that higher levels of OCB are associated with improved service delivery. The study recommends that LGs should prioritise effective leadership and supervision, a client-centred performance culture, and empowerment of staff in order to promote OCB among employees and thereby enhance service delivery to local communities.https://epress.lib.uts.edu.au/journals/index.php/cjlg/article/view/7752Service deliveryorganisational citizenship behaviourdecentralised governanceUganda |
| spellingShingle | Wilberforce Turyasingura Lazarus Nabaho Organisational citizenship behaviour and service delivery in urban local governments in Uganda Commonwealth Journal of Local Governance Service delivery organisational citizenship behaviour decentralised governance Uganda |
| title | Organisational citizenship behaviour and service delivery in urban local governments in Uganda |
| title_full | Organisational citizenship behaviour and service delivery in urban local governments in Uganda |
| title_fullStr | Organisational citizenship behaviour and service delivery in urban local governments in Uganda |
| title_full_unstemmed | Organisational citizenship behaviour and service delivery in urban local governments in Uganda |
| title_short | Organisational citizenship behaviour and service delivery in urban local governments in Uganda |
| title_sort | organisational citizenship behaviour and service delivery in urban local governments in uganda |
| topic | Service delivery organisational citizenship behaviour decentralised governance Uganda |
| url | https://epress.lib.uts.edu.au/journals/index.php/cjlg/article/view/7752 |
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