Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy
The adoption of mobile payment (m-payment) and mobile banking (m-banking) is low in several countries, despite its associated benefits. The present study examines the impact of Pakistani consumers’ financial skills and digital literacy on their intention to adopt m-payment/m-banking using the Techno...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Frontiers Media S.A.
2022-04-01
|
| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.873708/full |
| _version_ | 1818150479498051584 |
|---|---|
| author | Saif Ullah Umar Safdar Kiani Basharat Raza Abdullah Mustafa |
| author_facet | Saif Ullah Umar Safdar Kiani Basharat Raza Abdullah Mustafa |
| author_sort | Saif Ullah |
| collection | DOAJ |
| description | The adoption of mobile payment (m-payment) and mobile banking (m-banking) is low in several countries, despite its associated benefits. The present study examines the impact of Pakistani consumers’ financial skills and digital literacy on their intention to adopt m-payment/m-banking using the Technology Acceptance Model (TAM). The data were collected from 454 individual smartphone users residing in Punjab province via an online and offline questionnaire survey. Structural equation modeling was used to analyze the consumers’ data. The results endorse that (1) their financial skills have no association with intention to adopt but through perceived usefulness; (2) their digital literacy bridges a strong association with intention and through perceived ease of use. Furthermore, this study discusses the theoretical and practical implications of the findings, as well as limitations and future directions. |
| first_indexed | 2024-12-11T13:23:35Z |
| format | Article |
| id | doaj.art-e4c9e267c9524b6496beddae046fd778 |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-12-11T13:23:35Z |
| publishDate | 2022-04-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-e4c9e267c9524b6496beddae046fd7782022-12-22T01:05:41ZengFrontiers Media S.A.Frontiers in Psychology1664-10782022-04-011310.3389/fpsyg.2022.873708873708Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital LiteracySaif Ullah0Umar Safdar Kiani1Basharat Raza2Abdullah Mustafa3National College of Business Administration and Economics, Lahore, PakistanNational College of Business Administration and Economics, Lahore, PakistanNational College of Business Administration and Economics, Lahore, PakistanCenter for Entrepreneurial Development, Institute of Business Administration (IBA), Karachi, PakistanThe adoption of mobile payment (m-payment) and mobile banking (m-banking) is low in several countries, despite its associated benefits. The present study examines the impact of Pakistani consumers’ financial skills and digital literacy on their intention to adopt m-payment/m-banking using the Technology Acceptance Model (TAM). The data were collected from 454 individual smartphone users residing in Punjab province via an online and offline questionnaire survey. Structural equation modeling was used to analyze the consumers’ data. The results endorse that (1) their financial skills have no association with intention to adopt but through perceived usefulness; (2) their digital literacy bridges a strong association with intention and through perceived ease of use. Furthermore, this study discusses the theoretical and practical implications of the findings, as well as limitations and future directions.https://www.frontiersin.org/articles/10.3389/fpsyg.2022.873708/fullfinancial skillsdigital literacyperceived usefulnessperceived ease of usetechnology acceptance modelbehavioral intention to adopt |
| spellingShingle | Saif Ullah Umar Safdar Kiani Basharat Raza Abdullah Mustafa Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy Frontiers in Psychology financial skills digital literacy perceived usefulness perceived ease of use technology acceptance model behavioral intention to adopt |
| title | Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy |
| title_full | Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy |
| title_fullStr | Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy |
| title_full_unstemmed | Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy |
| title_short | Consumers’ Intention to Adopt m-payment/m-banking: The Role of Their Financial Skills and Digital Literacy |
| title_sort | consumers intention to adopt m payment m banking the role of their financial skills and digital literacy |
| topic | financial skills digital literacy perceived usefulness perceived ease of use technology acceptance model behavioral intention to adopt |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2022.873708/full |
| work_keys_str_mv | AT saifullah consumersintentiontoadoptmpaymentmbankingtheroleoftheirfinancialskillsanddigitalliteracy AT umarsafdarkiani consumersintentiontoadoptmpaymentmbankingtheroleoftheirfinancialskillsanddigitalliteracy AT basharatraza consumersintentiontoadoptmpaymentmbankingtheroleoftheirfinancialskillsanddigitalliteracy AT abdullahmustafa consumersintentiontoadoptmpaymentmbankingtheroleoftheirfinancialskillsanddigitalliteracy |