A Dynamic Methodology for Improving the Search Experience
In the early years of modern information retrieval, the fundamental way in which we understood and evaluated search performance was by measuring precision and recall. In recent decades, however, models of evaluation have expanded to incorporate the information-seeking task and the quality of its out...
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| Format: | Article |
| Language: | English |
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American Library Association
2006-06-01
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| Series: | Information Technology and Libraries |
| Online Access: | https://ejournals.bc.edu/ojs/index.php/ital/article/view/3334 |
| _version_ | 1811338676571996160 |
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| author | Marcia D. Kerchner |
| author_facet | Marcia D. Kerchner |
| author_sort | Marcia D. Kerchner |
| collection | DOAJ |
| description | In the early years of modern information retrieval, the fundamental way in which we understood and evaluated search performance was by measuring precision and recall. In recent decades, however, models of evaluation have expanded to incorporate the information-seeking task and the quality of its outcome, as well as the value of the information to the user. We have developed a systems engineering-based methodology for improving the whole search experience. The approach focuses on understanding users’ information-seeking problems, understanding who has the problems, and applying solutions that address these problems. This information is gathered through ongoing analysis of site-usage reports, satisfaction surveys, Help Desk reports, and a working relationship with the business owners. |
| first_indexed | 2024-04-13T18:14:39Z |
| format | Article |
| id | doaj.art-e5020474d7654961afff3a2129fb5be7 |
| institution | Directory Open Access Journal |
| issn | 0730-9295 2163-5226 |
| language | English |
| last_indexed | 2024-04-13T18:14:39Z |
| publishDate | 2006-06-01 |
| publisher | American Library Association |
| record_format | Article |
| series | Information Technology and Libraries |
| spelling | doaj.art-e5020474d7654961afff3a2129fb5be72022-12-22T02:35:43ZengAmerican Library AssociationInformation Technology and Libraries0730-92952163-52262006-06-01252788710.6017/ital.v25i2.33343002A Dynamic Methodology for Improving the Search ExperienceMarcia D. KerchnerIn the early years of modern information retrieval, the fundamental way in which we understood and evaluated search performance was by measuring precision and recall. In recent decades, however, models of evaluation have expanded to incorporate the information-seeking task and the quality of its outcome, as well as the value of the information to the user. We have developed a systems engineering-based methodology for improving the whole search experience. The approach focuses on understanding users’ information-seeking problems, understanding who has the problems, and applying solutions that address these problems. This information is gathered through ongoing analysis of site-usage reports, satisfaction surveys, Help Desk reports, and a working relationship with the business owners.https://ejournals.bc.edu/ojs/index.php/ital/article/view/3334 |
| spellingShingle | Marcia D. Kerchner A Dynamic Methodology for Improving the Search Experience Information Technology and Libraries |
| title | A Dynamic Methodology for Improving the Search Experience |
| title_full | A Dynamic Methodology for Improving the Search Experience |
| title_fullStr | A Dynamic Methodology for Improving the Search Experience |
| title_full_unstemmed | A Dynamic Methodology for Improving the Search Experience |
| title_short | A Dynamic Methodology for Improving the Search Experience |
| title_sort | dynamic methodology for improving the search experience |
| url | https://ejournals.bc.edu/ojs/index.php/ital/article/view/3334 |
| work_keys_str_mv | AT marciadkerchner adynamicmethodologyforimprovingthesearchexperience AT marciadkerchner dynamicmethodologyforimprovingthesearchexperience |