Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments
This research was conducted to find out whether demographics such as age, gender and working within different departments have an influence on the motivational factors of workers in the luxury hospitality industry. Questionnaires were filled out by 39 employees from the luxury five-star XYZ Hotel si...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2018-02-01
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| Series: | Research in Hospitality Management |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/22243534.2017.1444719 |
| _version_ | 1797641039315468288 |
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| author | Ambra Hekman Conrad Lashley |
| author_facet | Ambra Hekman Conrad Lashley |
| author_sort | Ambra Hekman |
| collection | DOAJ |
| description | This research was conducted to find out whether demographics such as age, gender and working within different departments have an influence on the motivational factors of workers in the luxury hospitality industry. Questionnaires were filled out by 39 employees from the luxury five-star XYZ Hotel situated in an Italian city. In this questionnaire all the participants had to rank the motivational factors on a Likert scale. This study found, by using the ANOVA statistical test, that there was only a relation between age, the opportunity for advancement and sympathetic personal help. This study also found that appreciation for a job well done was the most important motivational factor, whereas the opportunity for advancement was ranked as least important. Moreover, each age group, gender and department is motivated by different factors. It was notable that previous research showed similarities with the current research. However, there were also various differences noticed. XYZ Hotel can use this research to get a better insight into the motivational factors from its workers, and better motivation strategies can be developed. Moreover, this research can be duplicated within other segments of the hospitality industry. |
| first_indexed | 2024-03-11T13:39:52Z |
| format | Article |
| id | doaj.art-e584c78ed99f40d48c96a278f18cb675 |
| institution | Directory Open Access Journal |
| issn | 2224-3534 2415-5152 |
| language | English |
| last_indexed | 2024-03-11T13:39:52Z |
| publishDate | 2018-02-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Research in Hospitality Management |
| spelling | doaj.art-e584c78ed99f40d48c96a278f18cb6752023-11-02T13:54:02ZengTaylor & Francis GroupResearch in Hospitality Management2224-35342415-51522018-02-017211512010.1080/22243534.2017.14447191444719Workers in the luxury hospitality industry and motivation – the influence of gender, age and departmentsAmbra Hekman0Conrad Lashley1Stenden University of Applied SciencesStenden University of Applied SciencesThis research was conducted to find out whether demographics such as age, gender and working within different departments have an influence on the motivational factors of workers in the luxury hospitality industry. Questionnaires were filled out by 39 employees from the luxury five-star XYZ Hotel situated in an Italian city. In this questionnaire all the participants had to rank the motivational factors on a Likert scale. This study found, by using the ANOVA statistical test, that there was only a relation between age, the opportunity for advancement and sympathetic personal help. This study also found that appreciation for a job well done was the most important motivational factor, whereas the opportunity for advancement was ranked as least important. Moreover, each age group, gender and department is motivated by different factors. It was notable that previous research showed similarities with the current research. However, there were also various differences noticed. XYZ Hotel can use this research to get a better insight into the motivational factors from its workers, and better motivation strategies can be developed. Moreover, this research can be duplicated within other segments of the hospitality industry.http://dx.doi.org/10.1080/22243534.2017.1444719demographicsmotivation in the hospitality industryluxury hotelsemployee motivation |
| spellingShingle | Ambra Hekman Conrad Lashley Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments Research in Hospitality Management demographics motivation in the hospitality industry luxury hotels employee motivation |
| title | Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments |
| title_full | Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments |
| title_fullStr | Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments |
| title_full_unstemmed | Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments |
| title_short | Workers in the luxury hospitality industry and motivation – the influence of gender, age and departments |
| title_sort | workers in the luxury hospitality industry and motivation the influence of gender age and departments |
| topic | demographics motivation in the hospitality industry luxury hotels employee motivation |
| url | http://dx.doi.org/10.1080/22243534.2017.1444719 |
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