Modeling traveler experience for designing urban mobility systems
Travelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goa...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Cambridge University Press
2019-01-01
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| Series: | Design Science |
| Subjects: | |
| Online Access: | https://www.cambridge.org/core/product/identifier/S2053470119000064/type/journal_article |
| _version_ | 1811156465660985344 |
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| author | Ouail Al Maghraoui Flore Vallet Jakob Puchinger Bernard Yannou |
| author_facet | Ouail Al Maghraoui Flore Vallet Jakob Puchinger Bernard Yannou |
| author_sort | Ouail Al Maghraoui |
| collection | DOAJ |
| description | Travelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goal is to provide a language and insights for the early stages of a design process. A literature review sheds light on the complexity of urban mobility from technical, sociotechnical, and user experience perspectives. Observations of experiences in urban areas provide data for describing and understanding travel experience patterns and issues. The paper proposes a conceptual model to describe and analyze different facets of traveler experience and categorizes problems that travelers face when they interact with an urban mobility system. A case study is reported illustrating the use of the conceptual model in identifying travel problems for a demand-responsive transport service. |
| first_indexed | 2024-04-10T04:52:04Z |
| format | Article |
| id | doaj.art-e611f40d91284a38a27562a26543054e |
| institution | Directory Open Access Journal |
| issn | 2053-4701 |
| language | English |
| last_indexed | 2024-04-10T04:52:04Z |
| publishDate | 2019-01-01 |
| publisher | Cambridge University Press |
| record_format | Article |
| series | Design Science |
| spelling | doaj.art-e611f40d91284a38a27562a26543054e2023-03-09T12:31:58ZengCambridge University PressDesign Science2053-47012019-01-01510.1017/dsj.2019.6Modeling traveler experience for designing urban mobility systemsOuail Al Maghraoui0https://orcid.org/0000-0002-4618-9924Flore Vallet1https://orcid.org/0000-0002-7582-3058Jakob Puchinger2Bernard Yannou3https://orcid.org/0000-0003-4511-4450Laboratoire Genie Industriel, CentraleSupélec, Université Paris-Saclay, IRT SystemX, Paris-Saclay Address: 8, Avenue de la Vauve - CS 90070 - 91127 Palaiseau CEDEX, FranceLaboratoire Genie Industriel, CentraleSupélec, Université Paris-Saclay, IRT SystemX, Paris-Saclay Address: 8, Avenue de la Vauve - CS 90070 - 91127 Palaiseau CEDEX, FranceLaboratoire Genie Industriel, CentraleSupélec, Université Paris-Saclay, IRT SystemX, Paris-Saclay Address: 8, Avenue de la Vauve - CS 90070 - 91127 Palaiseau CEDEX, FranceLaboratoire Genie Industriel, CentraleSupélec, Université Paris-Saclay Address: 9 rue Joliot Curie - 91190 Gif-sur-Yvette, FranceTravelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goal is to provide a language and insights for the early stages of a design process. A literature review sheds light on the complexity of urban mobility from technical, sociotechnical, and user experience perspectives. Observations of experiences in urban areas provide data for describing and understanding travel experience patterns and issues. The paper proposes a conceptual model to describe and analyze different facets of traveler experience and categorizes problems that travelers face when they interact with an urban mobility system. A case study is reported illustrating the use of the conceptual model in identifying travel problems for a demand-responsive transport service.https://www.cambridge.org/core/product/identifier/S2053470119000064/type/journal_articlesystem designtraveler experiencetravel problemsservice |
| spellingShingle | Ouail Al Maghraoui Flore Vallet Jakob Puchinger Bernard Yannou Modeling traveler experience for designing urban mobility systems Design Science system design traveler experience travel problems service |
| title | Modeling traveler experience for designing urban mobility systems |
| title_full | Modeling traveler experience for designing urban mobility systems |
| title_fullStr | Modeling traveler experience for designing urban mobility systems |
| title_full_unstemmed | Modeling traveler experience for designing urban mobility systems |
| title_short | Modeling traveler experience for designing urban mobility systems |
| title_sort | modeling traveler experience for designing urban mobility systems |
| topic | system design traveler experience travel problems service |
| url | https://www.cambridge.org/core/product/identifier/S2053470119000064/type/journal_article |
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