On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance
Total quality management (TQM) is one of the popular management methods in many devel-oped countries, while it is an entirely new method for emerging economies. Although TQM practices contribute to the sustainable development of organizations, it is challenging to adopt this method efficiently. Six...
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| Format: | Article |
| Language: | English |
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Growing Science
2020-01-01
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| Series: | Management Science Letters |
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| Online Access: | http://www.growingscience.com/msl/Vol10/msl_2020_5.pdf |
| _version_ | 1811298177841627136 |
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| author | Thi My Dung Pham |
| author_facet | Thi My Dung Pham |
| author_sort | Thi My Dung Pham |
| collection | DOAJ |
| description | Total quality management (TQM) is one of the popular management methods in many devel-oped countries, while it is an entirely new method for emerging economies. Although TQM practices contribute to the sustainable development of organizations, it is challenging to adopt this method efficiently. Six criteria factors are playing important roles in TQM implementation, which are: leadership, process management, quality information, employee training, customer focus, and supplier management. Each factor has different roles for firm performance represented by financial performance and non – financial performance. Identifying the relationship between TQM practices and the performance in Vietnamese enterprises, the research investigates the role of non – financial performance as a mediator variable in the relationship between TQM practices and financial performance. Through designing a questionnaire to conduct a survey, this paper studies the mediating role of non – financial performance on the relationship between TQM practices and financial performance utilizing SPSS 20 and AMOS 22 software with 211 Vietnamese enterprises by using SEM analysis. The estimation results propose that non – financial performance plays a vital role as a full mediator in the relation-ship between TQM practices and financial performance in the Vietnam context. In this research, there is no difference in the mediating effect level of non – financial performance between TQM companies & non – TQM companies as well as ISO adopters & non – ISO adopters. The study suggests that Vietnamese enterprises should have strict commitment to place TQM philosophy in actions at this early step of TQM implementation process to achieve considerable benefits in long-term development. |
| first_indexed | 2024-04-13T06:16:45Z |
| format | Article |
| id | doaj.art-e6283f2fbf6247d0a700e77b7460b382 |
| institution | Directory Open Access Journal |
| issn | 1923-9335 1923-9343 |
| language | English |
| last_indexed | 2024-04-13T06:16:45Z |
| publishDate | 2020-01-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj.art-e6283f2fbf6247d0a700e77b7460b3822022-12-22T02:58:49ZengGrowing ScienceManagement Science Letters1923-93351923-93432020-01-011081743175410.5267/j.msl.2020.1.005On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performanceThi My Dung PhamTotal quality management (TQM) is one of the popular management methods in many devel-oped countries, while it is an entirely new method for emerging economies. Although TQM practices contribute to the sustainable development of organizations, it is challenging to adopt this method efficiently. Six criteria factors are playing important roles in TQM implementation, which are: leadership, process management, quality information, employee training, customer focus, and supplier management. Each factor has different roles for firm performance represented by financial performance and non – financial performance. Identifying the relationship between TQM practices and the performance in Vietnamese enterprises, the research investigates the role of non – financial performance as a mediator variable in the relationship between TQM practices and financial performance. Through designing a questionnaire to conduct a survey, this paper studies the mediating role of non – financial performance on the relationship between TQM practices and financial performance utilizing SPSS 20 and AMOS 22 software with 211 Vietnamese enterprises by using SEM analysis. The estimation results propose that non – financial performance plays a vital role as a full mediator in the relation-ship between TQM practices and financial performance in the Vietnam context. In this research, there is no difference in the mediating effect level of non – financial performance between TQM companies & non – TQM companies as well as ISO adopters & non – ISO adopters. The study suggests that Vietnamese enterprises should have strict commitment to place TQM philosophy in actions at this early step of TQM implementation process to achieve considerable benefits in long-term development.http://www.growingscience.com/msl/Vol10/msl_2020_5.pdftqm practicesfinancial performancenon – financial performancemediatorvietnamese enterprises |
| spellingShingle | Thi My Dung Pham On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance Management Science Letters tqm practices financial performance non – financial performance mediator vietnamese enterprises |
| title | On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance |
| title_full | On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance |
| title_fullStr | On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance |
| title_full_unstemmed | On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance |
| title_short | On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance |
| title_sort | on the relationship between total quality management practices and firm performance in vietnam the mediating role of non financial performance |
| topic | tqm practices financial performance non – financial performance mediator vietnamese enterprises |
| url | http://www.growingscience.com/msl/Vol10/msl_2020_5.pdf |
| work_keys_str_mv | AT thimydungpham ontherelationshipbetweentotalqualitymanagementpracticesandfirmperformanceinvietnamthemediatingroleofnonfinancialperformance |