A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education
Abstract Introduction Communication skills influence the quality of health care and patient experience; both may affect provider reimbursement. There are few opportunities available for practicing physicians to receive direct feedback on communication in patient encounters. The purpose of this simul...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
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Adis, Springer Healthcare
2018-11-01
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| Series: | Dermatology and Therapy |
| Subjects: | |
| Online Access: | http://link.springer.com/article/10.1007/s13555-018-0270-1 |
| _version_ | 1828899765217132544 |
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| author | Lina Saeed Isabelle M. Sanchez Nina C. Botto Charles N. Ellis Erik J. Stratman Jennifer Thompson Kanade Shinkai |
| author_facet | Lina Saeed Isabelle M. Sanchez Nina C. Botto Charles N. Ellis Erik J. Stratman Jennifer Thompson Kanade Shinkai |
| author_sort | Lina Saeed |
| collection | DOAJ |
| description | Abstract Introduction Communication skills influence the quality of health care and patient experience; both may affect provider reimbursement. There are few opportunities available for practicing physicians to receive direct feedback on communication in patient encounters. The purpose of this simulation-based patient encounter workshop was for dermatologists to practice and obtain feedback on their communication skills. Methods In March 2016, dermatologists participated in a workshop with four simulated patient encounters. Cases were developed based on a prior needs assessment. Standardized patient educators evaluated participants’ communication using the Master Interview Rating Scale and provided verbal feedback. Physicians rated the usefulness of the simulation and the feedback received through a survey upon workshop completion. Results Of the 170 physicians who registered, 103 participated in the simulation. The workshop was highly rated in meeting its three learning objectives (score of 4.5–4.6 out of a maximum score of 5). The lowest-rated communication skills were as follows: allowing the patient to share their narrative thread (3.1), summarizing the patient’s history from the provider (3.8), and assessing patient understanding (3.8). Conclusions Participants reported that this communication workshop effectively satisfied its learning objectives. Opportunities to practice and improve communication skills as part of continuing medical education will benefit the clinical experience of patients and physicians alike, and the workshop may be formatted to serve physicians of other specialties. The lowest-scoring communication areas identified in this study present an opportunity to develop a tailored curriculum for physician–patient communication in the future. |
| first_indexed | 2024-12-13T15:36:17Z |
| format | Article |
| id | doaj.art-e648f4fafb5348e395c6cb2fb51cd1ce |
| institution | Directory Open Access Journal |
| issn | 2193-8210 2190-9172 |
| language | English |
| last_indexed | 2024-12-13T15:36:17Z |
| publishDate | 2018-11-01 |
| publisher | Adis, Springer Healthcare |
| record_format | Article |
| series | Dermatology and Therapy |
| spelling | doaj.art-e648f4fafb5348e395c6cb2fb51cd1ce2022-12-21T23:40:01ZengAdis, Springer HealthcareDermatology and Therapy2193-82102190-91722018-11-019117918410.1007/s13555-018-0270-1A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical EducationLina Saeed0Isabelle M. Sanchez1Nina C. Botto2Charles N. Ellis3Erik J. Stratman4Jennifer Thompson5Kanade Shinkai6Department of Dermatology, University of California San FranciscoDepartment of Dermatology, University of California San FranciscoDepartment of Dermatology, University of California San FranciscoDepartment of Dermatology, University of Michigan Medical SchoolDepartment of Dermatology, Marshfield ClinicAmerican Academy of DermatologyDepartment of Dermatology, University of California San FranciscoAbstract Introduction Communication skills influence the quality of health care and patient experience; both may affect provider reimbursement. There are few opportunities available for practicing physicians to receive direct feedback on communication in patient encounters. The purpose of this simulation-based patient encounter workshop was for dermatologists to practice and obtain feedback on their communication skills. Methods In March 2016, dermatologists participated in a workshop with four simulated patient encounters. Cases were developed based on a prior needs assessment. Standardized patient educators evaluated participants’ communication using the Master Interview Rating Scale and provided verbal feedback. Physicians rated the usefulness of the simulation and the feedback received through a survey upon workshop completion. Results Of the 170 physicians who registered, 103 participated in the simulation. The workshop was highly rated in meeting its three learning objectives (score of 4.5–4.6 out of a maximum score of 5). The lowest-rated communication skills were as follows: allowing the patient to share their narrative thread (3.1), summarizing the patient’s history from the provider (3.8), and assessing patient understanding (3.8). Conclusions Participants reported that this communication workshop effectively satisfied its learning objectives. Opportunities to practice and improve communication skills as part of continuing medical education will benefit the clinical experience of patients and physicians alike, and the workshop may be formatted to serve physicians of other specialties. The lowest-scoring communication areas identified in this study present an opportunity to develop a tailored curriculum for physician–patient communication in the future.http://link.springer.com/article/10.1007/s13555-018-0270-1CommunicationContinuing medical education (CME)DermatologyFeedbackObjective structured clinical examination (OSCE)Simulation |
| spellingShingle | Lina Saeed Isabelle M. Sanchez Nina C. Botto Charles N. Ellis Erik J. Stratman Jennifer Thompson Kanade Shinkai A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education Dermatology and Therapy Communication Continuing medical education (CME) Dermatology Feedback Objective structured clinical examination (OSCE) Simulation |
| title | A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education |
| title_full | A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education |
| title_fullStr | A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education |
| title_full_unstemmed | A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education |
| title_short | A Simulation-Based Workshop to Improve Dermatologists’ Communication Skills: A Pilot for Continuing Medical Education |
| title_sort | simulation based workshop to improve dermatologists communication skills a pilot for continuing medical education |
| topic | Communication Continuing medical education (CME) Dermatology Feedback Objective structured clinical examination (OSCE) Simulation |
| url | http://link.springer.com/article/10.1007/s13555-018-0270-1 |
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