Measurement of Trust in Automation: A Narrative Review and Reference Guide
With the rise of automated and autonomous agents, research examining Trust in Automation (TiA) has attracted considerable attention over the last few decades. Trust is a rich and complex construct which has sparked a multitude of measures and approaches to study and understand it. This comprehensive...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2021-10-01
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| Series: | Frontiers in Psychology |
| Subjects: | |
| Online Access: | https://www.frontiersin.org/articles/10.3389/fpsyg.2021.604977/full |
| _version_ | 1818675220216545280 |
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| author | Spencer C. Kohn Ewart J. de Visser Eva Wiese Yi-Ching Lee Tyler H. Shaw |
| author_facet | Spencer C. Kohn Ewart J. de Visser Eva Wiese Yi-Ching Lee Tyler H. Shaw |
| author_sort | Spencer C. Kohn |
| collection | DOAJ |
| description | With the rise of automated and autonomous agents, research examining Trust in Automation (TiA) has attracted considerable attention over the last few decades. Trust is a rich and complex construct which has sparked a multitude of measures and approaches to study and understand it. This comprehensive narrative review addresses known methods that have been used to capture TiA. We examined measurements deployed in existing empirical works, categorized those measures into self-report, behavioral, and physiological indices, and examined them within the context of an existing model of trust. The resulting work provides a reference guide for researchers, providing a list of available TiA measurement methods along with the model-derived constructs that they capture including judgments of trustworthiness, trust attitudes, and trusting behaviors. The article concludes with recommendations on how to improve the current state of TiA measurement. |
| first_indexed | 2024-12-17T08:24:07Z |
| format | Article |
| id | doaj.art-e72b3f5d166644d992d09e726c06c6e4 |
| institution | Directory Open Access Journal |
| issn | 1664-1078 |
| language | English |
| last_indexed | 2024-12-17T08:24:07Z |
| publishDate | 2021-10-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Psychology |
| spelling | doaj.art-e72b3f5d166644d992d09e726c06c6e42022-12-21T21:56:51ZengFrontiers Media S.A.Frontiers in Psychology1664-10782021-10-011210.3389/fpsyg.2021.604977604977Measurement of Trust in Automation: A Narrative Review and Reference GuideSpencer C. Kohn0Ewart J. de Visser1Eva Wiese2Yi-Ching Lee3Tyler H. Shaw4George Mason University, Fairfax, VA, United StatesWarfighter Effectiveness Research Center, United States Air Force Academy, Colorado Springs, CO, United StatesGeorge Mason University, Fairfax, VA, United StatesGeorge Mason University, Fairfax, VA, United StatesGeorge Mason University, Fairfax, VA, United StatesWith the rise of automated and autonomous agents, research examining Trust in Automation (TiA) has attracted considerable attention over the last few decades. Trust is a rich and complex construct which has sparked a multitude of measures and approaches to study and understand it. This comprehensive narrative review addresses known methods that have been used to capture TiA. We examined measurements deployed in existing empirical works, categorized those measures into self-report, behavioral, and physiological indices, and examined them within the context of an existing model of trust. The resulting work provides a reference guide for researchers, providing a list of available TiA measurement methods along with the model-derived constructs that they capture including judgments of trustworthiness, trust attitudes, and trusting behaviors. The article concludes with recommendations on how to improve the current state of TiA measurement.https://www.frontiersin.org/articles/10.3389/fpsyg.2021.604977/fulltrustautomationautonomousmeasuresmeasurementself-report |
| spellingShingle | Spencer C. Kohn Ewart J. de Visser Eva Wiese Yi-Ching Lee Tyler H. Shaw Measurement of Trust in Automation: A Narrative Review and Reference Guide Frontiers in Psychology trust automation autonomous measures measurement self-report |
| title | Measurement of Trust in Automation: A Narrative Review and Reference Guide |
| title_full | Measurement of Trust in Automation: A Narrative Review and Reference Guide |
| title_fullStr | Measurement of Trust in Automation: A Narrative Review and Reference Guide |
| title_full_unstemmed | Measurement of Trust in Automation: A Narrative Review and Reference Guide |
| title_short | Measurement of Trust in Automation: A Narrative Review and Reference Guide |
| title_sort | measurement of trust in automation a narrative review and reference guide |
| topic | trust automation autonomous measures measurement self-report |
| url | https://www.frontiersin.org/articles/10.3389/fpsyg.2021.604977/full |
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