| Summary: | With the increase of studies on hospitality professionals over the
years, it is essential to perform a review on those works. This review
was conducted through the databases Web of Knowledge, Web of
Science (Social Sciences Index Expanded, Social Sciences Citation
Index, Medline), and Science Direct. We searched for articles
published between 2000 and 2014, crossing the keywords
“hospitality”, “tourism”, and “hotel” with the keywords
“professionals”, “employees”, and “workers”. Our aim was to identify
the most studied variables on hospitality employees. The search
process resulted on 3700 initial references, being selected 242. We
verified that work satisfaction was studied in 51 articles and stress,
burnout, and mental exhaustion in 31. For that reason, this review
aggregates and analyses these results. This study has implications for
the understanding of the roll of these variables in hospitality and
tourism economic profitability, as well as in human resources
management policies and individual well-being.
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