How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision
Aims and Method: To discuss the methods involved in gathering real-time feedback (RTF) by a London Home Treatment Team. We hypothesized that RTF would lead to changes in service provision and improvements in patient and carer feedback. Patients were invited to provide RTF on discharge. Quantitative...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2017-12-01
|
| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373517715009 |
| _version_ | 1818138404365271040 |
|---|---|
| author | Michael D Rutherford BMBS, PGCertHBE, MRCPsych A Akram BMBS, MRCPsych |
| author_facet | Michael D Rutherford BMBS, PGCertHBE, MRCPsych A Akram BMBS, MRCPsych |
| author_sort | Michael D Rutherford BMBS, PGCertHBE, MRCPsych |
| collection | DOAJ |
| description | Aims and Method: To discuss the methods involved in gathering real-time feedback (RTF) by a London Home Treatment Team. We hypothesized that RTF would lead to changes in service provision and improvements in patient and carer feedback. Patients were invited to provide RTF on discharge. Quantitative and qualitative data were collected and analyzed centrally by the Trust before being disseminated to the team and changes made based upon the results. Quantitative feedback on the team’s performance in the first 6 months of RTF use was compared against data from the 6 months prior to March 2015 using 2-tailed Z tests. Results: There were significant improvements in feedback around the team visiting at the agreed times ( P = .0069) and patients feeling that they had been involved in treatment decisions ( P = .0371). Clinical Implications: Real-time feedback is a potentially valuable method for obtaining patient feedback and can result in service improvements if used appropriately. |
| first_indexed | 2024-12-11T10:11:39Z |
| format | Article |
| id | doaj.art-e7770fbe5f9840388a6570db49cbc52d |
| institution | Directory Open Access Journal |
| issn | 2374-3743 2374-3735 |
| language | English |
| last_indexed | 2024-12-11T10:11:39Z |
| publishDate | 2017-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-e7770fbe5f9840388a6570db49cbc52d2022-12-22T01:11:44ZengSAGE PublishingJournal of Patient Experience2374-37432374-37352017-12-01410.1177/2374373517715009How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service ProvisionMichael D Rutherford BMBS, PGCertHBE, MRCPsych0A Akram BMBS, MRCPsych1 South West London and St George’s Mental Health NHS Trust, Springfield Hospital, Tooting, London, United Kingdom South West London and St George’s Mental Health NHS Trust, Springfield Hospital, Tooting, London, United KingdomAims and Method: To discuss the methods involved in gathering real-time feedback (RTF) by a London Home Treatment Team. We hypothesized that RTF would lead to changes in service provision and improvements in patient and carer feedback. Patients were invited to provide RTF on discharge. Quantitative and qualitative data were collected and analyzed centrally by the Trust before being disseminated to the team and changes made based upon the results. Quantitative feedback on the team’s performance in the first 6 months of RTF use was compared against data from the 6 months prior to March 2015 using 2-tailed Z tests. Results: There were significant improvements in feedback around the team visiting at the agreed times ( P = .0069) and patients feeling that they had been involved in treatment decisions ( P = .0371). Clinical Implications: Real-time feedback is a potentially valuable method for obtaining patient feedback and can result in service improvements if used appropriately.https://doi.org/10.1177/2374373517715009 |
| spellingShingle | Michael D Rutherford BMBS, PGCertHBE, MRCPsych A Akram BMBS, MRCPsych How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision Journal of Patient Experience |
| title | How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision |
| title_full | How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision |
| title_fullStr | How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision |
| title_full_unstemmed | How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision |
| title_short | How Are We Doing?—The Experience of the Merton Home Treatment Team in Gathering Real-Time Feedback and the Impact Upon Service Provision |
| title_sort | how are we doing the experience of the merton home treatment team in gathering real time feedback and the impact upon service provision |
| url | https://doi.org/10.1177/2374373517715009 |
| work_keys_str_mv | AT michaeldrutherfordbmbspgcerthbemrcpsych howarewedoingtheexperienceofthemertonhometreatmentteamingatheringrealtimefeedbackandtheimpactuponserviceprovision AT aakrambmbsmrcpsych howarewedoingtheexperienceofthemertonhometreatmentteamingatheringrealtimefeedbackandtheimpactuponserviceprovision |