Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS)
The development of information society and continuous demand for fast and efficient administration services rendered for the benefit of citizens call for constant improvement of e-services and automation processes in administrative formalities. This paper evaluates services rendered by public admin...
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| Format: | Article |
| Language: | English |
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University of Applied Sciences in Bielsko-Biała
2022-12-01
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| Series: | Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej |
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| Online Access: | https://asej.eu/index.php/asej/article/view/687 |
| _version_ | 1797279784214986752 |
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| author | Władysław Świątek |
| author_facet | Władysław Świątek |
| author_sort | Władysław Świątek |
| collection | DOAJ |
| description |
The development of information society and continuous demand for fast and efficient administration services rendered for the benefit of citizens call for constant improvement of e-services and automation processes in administrative formalities. This paper evaluates services rendered by public administration based on E-Government Digital Index and then presents online services provided by the Polish Social Insurance Institution (ZUS). The paper also reviews ZUS development strategy for 2021-2025 which is supposed to lift the burden incumbent on the social security premium payers, to fast forward dealings related to administrative matters and, finally, to seal the public finance.
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| first_indexed | 2024-03-07T16:30:58Z |
| format | Article |
| id | doaj.art-e7a9f49c481d4d9b91dc0915e0290d99 |
| institution | Directory Open Access Journal |
| issn | 2543-9103 2543-411X |
| language | English |
| last_indexed | 2024-03-07T16:30:58Z |
| publishDate | 2022-12-01 |
| publisher | University of Applied Sciences in Bielsko-Biała |
| record_format | Article |
| series | Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej |
| spelling | doaj.art-e7a9f49c481d4d9b91dc0915e0290d992024-03-03T11:02:22ZengUniversity of Applied Sciences in Bielsko-BiałaZeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej2543-91032543-411X2022-12-0126410.19192/wsfip.sj4.2022.21Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS)Władysław Świątek0Bielsko-Biala School of Finance and Law The development of information society and continuous demand for fast and efficient administration services rendered for the benefit of citizens call for constant improvement of e-services and automation processes in administrative formalities. This paper evaluates services rendered by public administration based on E-Government Digital Index and then presents online services provided by the Polish Social Insurance Institution (ZUS). The paper also reviews ZUS development strategy for 2021-2025 which is supposed to lift the burden incumbent on the social security premium payers, to fast forward dealings related to administrative matters and, finally, to seal the public finance. https://asej.eu/index.php/asej/article/view/687e-administrationpublic administrationE-Government Digital IndexElectronic Services Platform |
| spellingShingle | Władysław Świątek Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej e-administration public administration E-Government Digital Index Electronic Services Platform |
| title | Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) |
| title_full | Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) |
| title_fullStr | Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) |
| title_full_unstemmed | Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) |
| title_short | Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) |
| title_sort | digitization of administration in poland on the example of services rendered by the social insurance institution zus |
| topic | e-administration public administration E-Government Digital Index Electronic Services Platform |
| url | https://asej.eu/index.php/asej/article/view/687 |
| work_keys_str_mv | AT władysławswiatek digitizationofadministrationinpolandontheexampleofservicesrenderedbythesocialinsuranceinstitutionzus |