| Summary: | Digital documents become increasingly present in the routine of people and Higher Education Institutions (HEI) increasing the concern with the integrity of data, assurance of identity and confidentiality of the parties involved. The universities must, by law, keep the custody of student’s documents, records of grades and absences, ratings and so on, for years even for perpetual guard. Therefore, when a HEI adopt a model of custody, treatment and validation of documents in electronic or digital media, also adopts new management processes of information that may affect the organizational culture. The objective of this study was identify e analyze the interfaces between innovation in electronic document management and organizational culture related to process changes in electronic document custody through a case study at a community HEI. The results shows that, though there are adaptation difficulties to the process because of the HEI culture, with the maturation of the process, learning expands the benefits of the new process through dissemination of innovation and their reflects in other areas. The study concludes that the scanning process also brings advantages where it was applied, the benefits extended to other areas of the HEI.
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