Understanding the Role of Service Quality of Government APPs in Continuance Intention: An Expectation–Confirmation Perspective
Given the huge investment made in developing government applications (APPs), it is essential for them to achieve the levels of performance needed to ensure service quality and meet public needs. Although public loyalty is crucial to the success of government APPs, few studies have analyzed the chara...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2023-10-01
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| Series: | SAGE Open |
| Online Access: | https://doi.org/10.1177/21582440231201218 |