Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China
Through analysing Chinese life insurance agents’ emotional conflicts and coping strategies, this study tries to reveal organization and work’s impact on the agents. Because organizational and working rules are often inconsistent with social norms and personal feelings, life insurance agents easily e...
| Main Author: | |
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| Format: | Article |
| Language: | English |
| Published: |
CBS Open Journals
2009-09-01
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| Series: | The Copenhagen Journal of Asian Studies |
| Subjects: | |
| Online Access: | https://rauli.cbs.dk/index.php/cjas/article/view/2526 |
| _version_ | 1798017413456855040 |
|---|---|
| author | Sixin Sheng |
| author_facet | Sixin Sheng |
| author_sort | Sixin Sheng |
| collection | DOAJ |
| description | Through analysing Chinese life insurance agents’ emotional conflicts and coping strategies, this study tries to reveal organization and work’s impact on the agents. Because organizational and working rules are often inconsistent with social norms and personal feelings, life insurance agents easily experience negative emotions and conflicts. Various strategies that make efforts to solve this kind of conflict may trigger off some new emotional problems, and they probably make agents’ emotional conflicts worse as well. In a way, emotional alienation has become a necessity for service workers in the post-industrial society, and that means individuals’ emotions and regulations are subject to the demand of organization and work, but deviate from themselves and social rules. |
| first_indexed | 2024-04-11T16:06:42Z |
| format | Article |
| id | doaj.art-e89583453a9d4eebb54bebd151b084a5 |
| institution | Directory Open Access Journal |
| issn | 2246-2163 |
| language | English |
| last_indexed | 2024-04-11T16:06:42Z |
| publishDate | 2009-09-01 |
| publisher | CBS Open Journals |
| record_format | Article |
| series | The Copenhagen Journal of Asian Studies |
| spelling | doaj.art-e89583453a9d4eebb54bebd151b084a52022-12-22T04:14:48ZengCBS Open JournalsThe Copenhagen Journal of Asian Studies2246-21632009-09-0127210.22439/cjas.v27i2.2526Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in ChinaSixin ShengThrough analysing Chinese life insurance agents’ emotional conflicts and coping strategies, this study tries to reveal organization and work’s impact on the agents. Because organizational and working rules are often inconsistent with social norms and personal feelings, life insurance agents easily experience negative emotions and conflicts. Various strategies that make efforts to solve this kind of conflict may trigger off some new emotional problems, and they probably make agents’ emotional conflicts worse as well. In a way, emotional alienation has become a necessity for service workers in the post-industrial society, and that means individuals’ emotions and regulations are subject to the demand of organization and work, but deviate from themselves and social rules.https://rauli.cbs.dk/index.php/cjas/article/view/2526Life Insurance AgentEmotional LabourWorkEmotional Alienation |
| spellingShingle | Sixin Sheng Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China The Copenhagen Journal of Asian Studies Life Insurance Agent Emotional Labour Work Emotional Alienation |
| title | Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China |
| title_full | Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China |
| title_fullStr | Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China |
| title_full_unstemmed | Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China |
| title_short | Emotional Conflicts and Coping Strategies: The Case of Life Insurance Agents in China |
| title_sort | emotional conflicts and coping strategies the case of life insurance agents in china |
| topic | Life Insurance Agent Emotional Labour Work Emotional Alienation |
| url | https://rauli.cbs.dk/index.php/cjas/article/view/2526 |
| work_keys_str_mv | AT sixinsheng emotionalconflictsandcopingstrategiesthecaseoflifeinsuranceagentsinchina |