Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations
This paper first presents the results of polling on the subject of potable water in crisis situations, with respondents from south-eastern Poland’s Subcarpathian region asked for their opinions on the level of nuisance associated with water supply interruptions and water quality, levels of consumpti...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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MDPI AG
2020-07-01
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| Series: | Energies |
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| Online Access: | https://www.mdpi.com/1996-1073/13/14/3617 |
| _version_ | 1827713156567269376 |
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| author | Katarzyna Pietrucha-Urbanik Janusz R. Rak |
| author_facet | Katarzyna Pietrucha-Urbanik Janusz R. Rak |
| author_sort | Katarzyna Pietrucha-Urbanik |
| collection | DOAJ |
| description | This paper first presents the results of polling on the subject of potable water in crisis situations, with respondents from south-eastern Poland’s Subcarpathian region asked for their opinions on the level of nuisance associated with water supply interruptions and water quality, levels of consumption and water companies’ quality of service. Among the respondents 53% regard the quality of the water they receive as satisfactory, while a quarter see it as only average. However, respondents are relatively satisfied with the corporate response when supplies are interrupted, as methods and means of notification are judged effective by 60%. Continuing with work to assess possibilities for water companies to improve their performance in crisis situations, the present study generates an Analytical Hierarchy Process allowing recipients to determine importance criteria where quality of service is concerned. This could facilitate management by water companies, providing for centralised control and comparison that help secure services of appropriate quality. The process can also help protect different groups of recipients, as safety is evaluated through analysis of functioning, and of failures and losses. |
| first_indexed | 2024-03-10T18:30:07Z |
| format | Article |
| id | doaj.art-e93a7b639041457c9d29f3cbfb4acb4a |
| institution | Directory Open Access Journal |
| issn | 1996-1073 |
| language | English |
| last_indexed | 2024-03-10T18:30:07Z |
| publishDate | 2020-07-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Energies |
| spelling | doaj.art-e93a7b639041457c9d29f3cbfb4acb4a2023-11-20T06:43:33ZengMDPI AGEnergies1996-10732020-07-011314361710.3390/en13143617Consumers’ Perceptions of the Supply of Tap Water in Crisis SituationsKatarzyna Pietrucha-Urbanik0Janusz R. Rak1Department of Water Supply and Sewerage Systems, Faculty of Civil, Environmental Engineering and Architecture, Rzeszow University of Technology, 35-959 Rzeszow, PolandDepartment of Water Supply and Sewerage Systems, Faculty of Civil, Environmental Engineering and Architecture, Rzeszow University of Technology, 35-959 Rzeszow, PolandThis paper first presents the results of polling on the subject of potable water in crisis situations, with respondents from south-eastern Poland’s Subcarpathian region asked for their opinions on the level of nuisance associated with water supply interruptions and water quality, levels of consumption and water companies’ quality of service. Among the respondents 53% regard the quality of the water they receive as satisfactory, while a quarter see it as only average. However, respondents are relatively satisfied with the corporate response when supplies are interrupted, as methods and means of notification are judged effective by 60%. Continuing with work to assess possibilities for water companies to improve their performance in crisis situations, the present study generates an Analytical Hierarchy Process allowing recipients to determine importance criteria where quality of service is concerned. This could facilitate management by water companies, providing for centralised control and comparison that help secure services of appropriate quality. The process can also help protect different groups of recipients, as safety is evaluated through analysis of functioning, and of failures and losses.https://www.mdpi.com/1996-1073/13/14/3617water supplycrisis situationsconsumer safety |
| spellingShingle | Katarzyna Pietrucha-Urbanik Janusz R. Rak Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations Energies water supply crisis situations consumer safety |
| title | Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations |
| title_full | Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations |
| title_fullStr | Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations |
| title_full_unstemmed | Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations |
| title_short | Consumers’ Perceptions of the Supply of Tap Water in Crisis Situations |
| title_sort | consumers perceptions of the supply of tap water in crisis situations |
| topic | water supply crisis situations consumer safety |
| url | https://www.mdpi.com/1996-1073/13/14/3617 |
| work_keys_str_mv | AT katarzynapietruchaurbanik consumersperceptionsofthesupplyoftapwaterincrisissituations AT januszrrak consumersperceptionsofthesupplyoftapwaterincrisissituations |