Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority
Business Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of an organization to improve its efficiency by optimizing processes and reducing costs. It has been proven effective over a plethora of private applications however, not many studies based on the publi...
| Main Authors: | , , , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2022-01-01
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| Series: | Sustainable Futures |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S266618882200003X |
| _version_ | 1811298046826250240 |
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| author | Claudia Battilani Gabriele Galli Simone Arecco Bruno Casarino Antonella Granero Karina Lavagna Rossana Varna Michela Ventura Roberto Revetria Lorenzo Damiani |
| author_facet | Claudia Battilani Gabriele Galli Simone Arecco Bruno Casarino Antonella Granero Karina Lavagna Rossana Varna Michela Ventura Roberto Revetria Lorenzo Damiani |
| author_sort | Claudia Battilani |
| collection | DOAJ |
| description | Business Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of an organization to improve its efficiency by optimizing processes and reducing costs. It has been proven effective over a plethora of private applications however, not many studies based on the public sector have been reported even though it is known to be inefficient. This is mainly due to an overall smaller market exposure of public administrations compared to private companies. However, nowadays, in the age of digitalization, the growing global competition is requiring PA to improve the efficiency of their processes. This paper offers a real case-study of an application of BPR in a PA namely the Genoa Port in Italy, one of the biggest ports in Europe. The following analysis has been carried out through an AS IS / TO BE approach and the outcome of the re-engineering process has been validated through Discrete Event Simulation. The results show how BPR can improve the efficiency of PAs and, particularly, how the port environment can drastically turn into an efficient and optimized system. |
| first_indexed | 2024-04-13T06:13:56Z |
| format | Article |
| id | doaj.art-e99c655edaa04363bec79b2184f56a4a |
| institution | Directory Open Access Journal |
| issn | 2666-1888 |
| language | English |
| last_indexed | 2024-04-13T06:13:56Z |
| publishDate | 2022-01-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Sustainable Futures |
| spelling | doaj.art-e99c655edaa04363bec79b2184f56a4a2022-12-22T02:58:56ZengElsevierSustainable Futures2666-18882022-01-014100065Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port AuthorityClaudia Battilani0Gabriele Galli1Simone Arecco2Bruno Casarino3Antonella Granero4Karina Lavagna5Rossana Varna6Michela Ventura7Roberto Revetria8Lorenzo Damiani9Engineer Business Analyst at Autorità di Sistema Portuale del Mar Ligure Occidentale (AdSP-MaLO), Genova, Ge 16124, ItalyIndustrial and Manufacturing System Engineering Department (I.M.S.E.), University of Michigan-Dearborn, Dearborn MI 48128, United StatesManager at the Office of Business Intelligence and Management System (BIGES), AdSP-MaLO, Genova, Ge 16124, ItalyOffice of Business Intelligence and Management System (BIGES), AdSP-MaLO, Genova, Ge 16124, ItalyDirector at the Human Resource Department (HR), AdSP-MaLO, Genova, Ge 16124, ItalyManager at the Office of Human Resource Management (GRU), AdSP-MaLO, Genova, Ge 16124, ItalyDirector of the Digital Port, Business Intelligence, and Digital Transition Staff Directorate (STDTR), AdSP-MaLO, Genova, Ge 16124, ItalyStaff at the Digital Port, Business Intelligence, and Digital Transition Staff Directorate (STDTR), AdSP-MaLO, Genova, Ge 16124, ItalyProfessor at Mechanical, Industrial and Transport Engineer Department (D.I.M.E.), University of Genoa, Genoa, Ge 16126 Italy; Corresponding author.Researcher at Mechanical, Industrial and Transport Engineer Department (D.I.M.E.), University of Genoa, Genoa, Ge 16126 ItalyBusiness Process Re-engineering (BPR) is a technique based on a radical redesign of the structure of an organization to improve its efficiency by optimizing processes and reducing costs. It has been proven effective over a plethora of private applications however, not many studies based on the public sector have been reported even though it is known to be inefficient. This is mainly due to an overall smaller market exposure of public administrations compared to private companies. However, nowadays, in the age of digitalization, the growing global competition is requiring PA to improve the efficiency of their processes. This paper offers a real case-study of an application of BPR in a PA namely the Genoa Port in Italy, one of the biggest ports in Europe. The following analysis has been carried out through an AS IS / TO BE approach and the outcome of the re-engineering process has been validated through Discrete Event Simulation. The results show how BPR can improve the efficiency of PAs and, particularly, how the port environment can drastically turn into an efficient and optimized system.http://www.sciencedirect.com/science/article/pii/S266618882200003XBusiness Process Re-engineeringBusiness process management notationChange managementDigitalizationDiscrete Event SimulationPublic Administration |
| spellingShingle | Claudia Battilani Gabriele Galli Simone Arecco Bruno Casarino Antonella Granero Karina Lavagna Rossana Varna Michela Ventura Roberto Revetria Lorenzo Damiani Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority Sustainable Futures Business Process Re-engineering Business process management notation Change management Digitalization Discrete Event Simulation Public Administration |
| title | Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority |
| title_full | Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority |
| title_fullStr | Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority |
| title_full_unstemmed | Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority |
| title_short | Business Process Re-engineering in Public Administration: The case study of Western Ligurian Sea Port Authority |
| title_sort | business process re engineering in public administration the case study of western ligurian sea port authority |
| topic | Business Process Re-engineering Business process management notation Change management Digitalization Discrete Event Simulation Public Administration |
| url | http://www.sciencedirect.com/science/article/pii/S266618882200003X |
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