“If at Least the Patient Could Not Be Forgotten About”: Communication in the Emergency Department as a Predictor of Patient Satisfaction
Press Ganey survey data are used by institutions to understand patient experiences in the emergency department (ED). The present mixed-methods retrospective cohort study examined the effects of hallway placement, pain management reporting, communication approaches, time spent in the ED, and other de...
Main Authors: | Seiichi Villalona MA, Carol Boxtha BS, W Alex Webb MSc, Cirenio Cervantes BS, Jason W Wilson MD, MA |
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Format: | Article |
Language: | English |
Published: |
SAGE Publishing
2020-12-01
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Series: | Journal of Patient Experience |
Online Access: | https://doi.org/10.1177/2374373520957123 |
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