The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call
Krzysztof Sobczak Department of Sociology Medicine and Social Pathology, Medical University of Gdansk, Gdansk, PolandCorrespondence: Krzysztof Sobczak, Department of Sociology Medicine and Social Pathology, Medical University of Gdansk, Tuwima 15 Str., 80-210 Gdansk, Poland, Tel +48 58 349 15 51, Em...
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| Format: | Article |
| Language: | English |
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Dove Medical Press
2022-03-01
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| Series: | International Journal of General Medicine |
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| Online Access: | https://www.dovepress.com/the-connect-protocol-delivering-bad-news-by-phone-or-video-call-peer-reviewed-fulltext-article-IJGM |
| _version_ | 1811328809892315136 |
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| author | Sobczak K |
| author_facet | Sobczak K |
| author_sort | Sobczak K |
| collection | DOAJ |
| description | Krzysztof Sobczak Department of Sociology Medicine and Social Pathology, Medical University of Gdansk, Gdansk, PolandCorrespondence: Krzysztof Sobczak, Department of Sociology Medicine and Social Pathology, Medical University of Gdansk, Tuwima 15 Str., 80-210 Gdansk, Poland, Tel +48 58 349 15 51, Email krzysztof.sobczak@gumed.edu.plAbstract: The COVID-19 pandemic has changed the principles of communication within the health-care setting. Communication skills as developed for use in the context of a direct and personal encounter have become insufficient. As a result, numerous health professionals came to believe they were not sufficiently prepared to deliver bad news in relation to medical care. The CONNECT protocol is a tool designed to help health-care professionals in the delivery of such messages. The name of the protocol is an acronym derived from C – context, O – organization, NN – near and niceties, E - emotions, C – counseling, T – taking care. The objective of the protocol is to improve the effectiveness of the delivery of bad news in relation to medical care by ensuring proper organization of the key elements of the encounter with the patient and/or their family.Keywords: truth disclosure, physician–patient relations, communication, COVID-19, pandemic |
| first_indexed | 2024-04-13T15:32:41Z |
| format | Article |
| id | doaj.art-e9d56803e37743f9b4cba93d2c0319cb |
| institution | Directory Open Access Journal |
| issn | 1178-7074 |
| language | English |
| last_indexed | 2024-04-13T15:32:41Z |
| publishDate | 2022-03-01 |
| publisher | Dove Medical Press |
| record_format | Article |
| series | International Journal of General Medicine |
| spelling | doaj.art-e9d56803e37743f9b4cba93d2c0319cb2022-12-22T02:41:21ZengDove Medical PressInternational Journal of General Medicine1178-70742022-03-01Volume 153567357274120The “CONNECT” Protocol: Delivering Bad News by Phone or Video CallSobczak KKrzysztof Sobczak Department of Sociology Medicine and Social Pathology, Medical University of Gdansk, Gdansk, PolandCorrespondence: Krzysztof Sobczak, Department of Sociology Medicine and Social Pathology, Medical University of Gdansk, Tuwima 15 Str., 80-210 Gdansk, Poland, Tel +48 58 349 15 51, Email krzysztof.sobczak@gumed.edu.plAbstract: The COVID-19 pandemic has changed the principles of communication within the health-care setting. Communication skills as developed for use in the context of a direct and personal encounter have become insufficient. As a result, numerous health professionals came to believe they were not sufficiently prepared to deliver bad news in relation to medical care. The CONNECT protocol is a tool designed to help health-care professionals in the delivery of such messages. The name of the protocol is an acronym derived from C – context, O – organization, NN – near and niceties, E - emotions, C – counseling, T – taking care. The objective of the protocol is to improve the effectiveness of the delivery of bad news in relation to medical care by ensuring proper organization of the key elements of the encounter with the patient and/or their family.Keywords: truth disclosure, physician–patient relations, communication, COVID-19, pandemichttps://www.dovepress.com/the-connect-protocol-delivering-bad-news-by-phone-or-video-call-peer-reviewed-fulltext-article-IJGMtruth disclosurephysician-patient relationscommunicationcovid-19pandemic |
| spellingShingle | Sobczak K The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call International Journal of General Medicine truth disclosure physician-patient relations communication covid-19 pandemic |
| title | The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call |
| title_full | The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call |
| title_fullStr | The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call |
| title_full_unstemmed | The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call |
| title_short | The “CONNECT” Protocol: Delivering Bad News by Phone or Video Call |
| title_sort | ldquo connect rdquo protocol delivering bad news by phone or video call |
| topic | truth disclosure physician-patient relations communication covid-19 pandemic |
| url | https://www.dovepress.com/the-connect-protocol-delivering-bad-news-by-phone-or-video-call-peer-reviewed-fulltext-article-IJGM |
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