Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students
Introduction: Patient satisfaction is one of the key indicators of health care quality. This study aimed to investigate factors affecting patient satisfaction from the viewpoints of physicians and medical students. Methods: In this cross-sectional study, a self-administrated questionnaire was comple...
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| Format: | Article |
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Isfahan University of Medical Sciences, Medical Education Development Center
2015-03-01
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| Series: | مجله ایرانی آموزش در علوم پزشکی |
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| Online Access: | http://ijme.mui.ac.ir/article-1-3390-en.pdf |
| _version_ | 1797638261177319424 |
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| author | Zahra jouhari Alireza yousefi Mahsa Shakour Athar Omid Leila Bazrafkan |
| author_facet | Zahra jouhari Alireza yousefi Mahsa Shakour Athar Omid Leila Bazrafkan |
| author_sort | Zahra jouhari |
| collection | DOAJ |
| description | Introduction: Patient satisfaction is one of the key indicators of health care quality. This study aimed to investigate factors affecting patient satisfaction from the viewpoints of physicians and medical students.
Methods: In this cross-sectional study, a self-administrated questionnaire was completed by 100 medical students of basic sciences and interns. Participants were selected randomly from medical students of Shahed University in 2011. Also the views of 70 physicians attending CME courses in Isfahan University of Medical Sciences were reviewed. Data were collected through a researcher-made questionnaire formed on the basis of experts’ opinions and reviewing the literature it included 29 general questions and attitude measurement items. Validity and reliability of the questionnaire had been verified earlier. Data were analyzed using ANOVA and T- test.
Results: Communication skills (4.40±0.82), medical ethics (4.38±0.91), and active listening to patients (4.32±0.88)(out of 5 total scores) were selected by physicians and medical students (interns and basic sciences) as the most influential factors respectively. Focus on patient’s condition was considered as the first priority by the three groups of participants for intervention.
Conclusion: Students and physicians believe that patient’s condition and communication skills are the fundamental and important factors affecting patient satisfaction. Therefore, training programs should teach these skills and make positive attitudes in order to implement such techniques in clinical treatments. |
| first_indexed | 2024-03-11T13:00:05Z |
| format | Article |
| id | doaj.art-ea19714c54d147c6b102effa78d8f1c4 |
| institution | Directory Open Access Journal |
| issn | 1608-9359 1735-8892 |
| language | fas |
| last_indexed | 2024-03-11T13:00:05Z |
| publishDate | 2015-03-01 |
| publisher | Isfahan University of Medical Sciences, Medical Education Development Center |
| record_format | Article |
| series | مجله ایرانی آموزش در علوم پزشکی |
| spelling | doaj.art-ea19714c54d147c6b102effa78d8f1c42023-11-03T16:46:11ZfasIsfahan University of Medical Sciences, Medical Education Development Centerمجله ایرانی آموزش در علوم پزشکی1608-93591735-88922015-03-01141210571065Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical StudentsZahra jouhari0Alireza yousefi1Mahsa Shakour2Athar Omid3Leila Bazrafkan4 PhD Student in Medical Education, Department of Medical Education, Medical Education Research Center, Isfahan University of Medical Sciences, Isfahan, Iran. E-mail: Jouhari42@yahoo.com () Associate professor, Department of Medical Education, Medical Education Research Center, Isfahan, University of Medical Sciences, Isfahan, Iran. E-mail: aryousefy@edc.mui.ac.ir PhD Student in Medical Education, Department of Medical Education, Medical Education Research Center, Isfahan University of Medical Sciences, Isfahan, Iran. E-mail: ms.shakour@gmail.com PhD Student in Medical Education, Department of Medical Education, Medical Education Research Center, Isfahan University of Medical Sciences, Isfahan, Iran. E-mail: athar_omid@yahoo.com PhD Student in Medical Education, Department of Medical Education, Medical Education Research Center, Isfahan University of Medical Sciences, Isfahan, Iran. E-mail: bazrafkan@gmail.com Introduction: Patient satisfaction is one of the key indicators of health care quality. This study aimed to investigate factors affecting patient satisfaction from the viewpoints of physicians and medical students. Methods: In this cross-sectional study, a self-administrated questionnaire was completed by 100 medical students of basic sciences and interns. Participants were selected randomly from medical students of Shahed University in 2011. Also the views of 70 physicians attending CME courses in Isfahan University of Medical Sciences were reviewed. Data were collected through a researcher-made questionnaire formed on the basis of experts’ opinions and reviewing the literature it included 29 general questions and attitude measurement items. Validity and reliability of the questionnaire had been verified earlier. Data were analyzed using ANOVA and T- test. Results: Communication skills (4.40±0.82), medical ethics (4.38±0.91), and active listening to patients (4.32±0.88)(out of 5 total scores) were selected by physicians and medical students (interns and basic sciences) as the most influential factors respectively. Focus on patient’s condition was considered as the first priority by the three groups of participants for intervention. Conclusion: Students and physicians believe that patient’s condition and communication skills are the fundamental and important factors affecting patient satisfaction. Therefore, training programs should teach these skills and make positive attitudes in order to implement such techniques in clinical treatments.http://ijme.mui.ac.ir/article-1-3390-en.pdfmedical studentssatisfactionpatientphysicians. |
| spellingShingle | Zahra jouhari Alireza yousefi Mahsa Shakour Athar Omid Leila Bazrafkan Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students مجله ایرانی آموزش در علوم پزشکی medical students satisfaction patient physicians. |
| title | Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students |
| title_full | Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students |
| title_fullStr | Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students |
| title_full_unstemmed | Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students |
| title_short | Factors Affecting Patient Satisfaction from the Viewpoints of Physicians and Medical Students |
| title_sort | factors affecting patient satisfaction from the viewpoints of physicians and medical students |
| topic | medical students satisfaction patient physicians. |
| url | http://ijme.mui.ac.ir/article-1-3390-en.pdf |
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