Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
In the setting of large, multidisciplinary medical care teams, it can be difficult for patients and families to identify their primary providers in the inpatient hospital setting. A review of our institutional patient satisfaction scores reflected a low rating with respect to families identifying th...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2019-11-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol6/iss3/15 |
| _version_ | 1818925741102858240 |
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| author | Jessica Colyer Tina Halley Melissa Winter Jennifer Coldren Martha Parra |
| author_facet | Jessica Colyer Tina Halley Melissa Winter Jennifer Coldren Martha Parra |
| author_sort | Jessica Colyer |
| collection | DOAJ |
| description | In the setting of large, multidisciplinary medical care teams, it can be difficult for patients and families to identify their primary providers in the inpatient hospital setting. A review of our institutional patient satisfaction scores reflected a low rating with respect to families identifying their provider. We sought to improve patient and family connections with front line providers using personalized provider cards. We developed trading cards with pictures and biographies of the doctors on each card as well as an explanation of provider roles. The cards were piloted on a single inpatient unit without trainees. We had great provider engagement with use of the cards. We saw short term and longer-term improvement in specific patient satisfaction metrics after implementation. This pilot supports expansion of these cards into other areas of the hospital to improve patient satisfaction.
<strong>Experience Framework</strong>
This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul> |
| first_indexed | 2024-12-20T02:46:02Z |
| format | Article |
| id | doaj.art-ea2e230ded094485b8796ea85992b879 |
| institution | Directory Open Access Journal |
| issn | 2372-0247 |
| language | English |
| last_indexed | 2024-12-20T02:46:02Z |
| publishDate | 2019-11-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj.art-ea2e230ded094485b8796ea85992b8792022-12-21T19:56:11ZengThe Beryl InstitutePatient Experience Journal2372-02472019-11-01Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connectionsJessica ColyerTina HalleyMelissa WinterJennifer ColdrenMartha ParraIn the setting of large, multidisciplinary medical care teams, it can be difficult for patients and families to identify their primary providers in the inpatient hospital setting. A review of our institutional patient satisfaction scores reflected a low rating with respect to families identifying their provider. We sought to improve patient and family connections with front line providers using personalized provider cards. We developed trading cards with pictures and biographies of the doctors on each card as well as an explanation of provider roles. The cards were piloted on a single inpatient unit without trainees. We had great provider engagement with use of the cards. We saw short term and longer-term improvement in specific patient satisfaction metrics after implementation. This pilot supports expansion of these cards into other areas of the hospital to improve patient satisfaction. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>https://pxjournal.org/journal/vol6/iss3/15patient satisfactioncommunicationpatient experiencepediatrics |
| spellingShingle | Jessica Colyer Tina Halley Melissa Winter Jennifer Coldren Martha Parra Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections Patient Experience Journal patient satisfaction communication patient experience pediatrics |
| title | Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections |
| title_full | Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections |
| title_fullStr | Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections |
| title_full_unstemmed | Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections |
| title_short | Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections |
| title_sort | are you my doctor utilizing personalized provider cards to improve patient doctor connections |
| topic | patient satisfaction communication patient experience pediatrics |
| url | https://pxjournal.org/journal/vol6/iss3/15 |
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