Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship
Based on a multi-sited qualitative research study, this article applies a service user perspective when exploring how young service users with mental health problems experience the everyday relationship with service providers. Utilizing theoretical aspects from Institutional Ethnography, the article...
| Main Author: | |
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| Format: | Article |
| Language: | English |
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Stockholm University Press
2018-10-01
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| Series: | Scandinavian Journal of Disability Research |
| Subjects: | |
| Online Access: | https://www.sjdr.se/articles/67 |
| _version_ | 1797711615302303744 |
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| author | Esben Olesen |
| author_facet | Esben Olesen |
| author_sort | Esben Olesen |
| collection | DOAJ |
| description | Based on a multi-sited qualitative research study, this article applies a service user perspective when exploring how young service users with mental health problems experience the everyday relationship with service providers. Utilizing theoretical aspects from Institutional Ethnography, the article illustrates how different ruling ‘texts’ coordinate the everyday interactions between service users and professional front-line workers. The article argues that the institutional practice of distinguishing between the formal and informal sphere clashes with the study participants’ individual needs for a symmetrical relationship built on lasting and more personal care relations. The article further discusses the dilemmas of implementing a service relationship that requires the street-level bureaucrat to step outside the bureaucratically and formally defined work assignment to build informal and individual relations to the service users as an official part of their everyday work. |
| first_indexed | 2024-03-12T07:09:39Z |
| format | Article |
| id | doaj.art-ea9d1d7a728b49198e3612b5c3186406 |
| institution | Directory Open Access Journal |
| issn | 1501-7419 1745-3011 |
| language | English |
| last_indexed | 2024-03-12T07:09:39Z |
| publishDate | 2018-10-01 |
| publisher | Stockholm University Press |
| record_format | Article |
| series | Scandinavian Journal of Disability Research |
| spelling | doaj.art-ea9d1d7a728b49198e3612b5c31864062023-09-02T23:16:28ZengStockholm University PressScandinavian Journal of Disability Research1501-74191745-30112018-10-0120110.16993/sjdr.67504Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service RelationshipEsben Olesen0Nord University, Nordland Research Institute, BodøBased on a multi-sited qualitative research study, this article applies a service user perspective when exploring how young service users with mental health problems experience the everyday relationship with service providers. Utilizing theoretical aspects from Institutional Ethnography, the article illustrates how different ruling ‘texts’ coordinate the everyday interactions between service users and professional front-line workers. The article argues that the institutional practice of distinguishing between the formal and informal sphere clashes with the study participants’ individual needs for a symmetrical relationship built on lasting and more personal care relations. The article further discusses the dilemmas of implementing a service relationship that requires the street-level bureaucrat to step outside the bureaucratically and formally defined work assignment to build informal and individual relations to the service users as an official part of their everyday work.https://www.sjdr.se/articles/67Service relationshipMental healthYoung adultsWelfare servicesInstitutional Ethnography |
| spellingShingle | Esben Olesen Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship Scandinavian Journal of Disability Research Service relationship Mental health Young adults Welfare services Institutional Ethnography |
| title | Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship |
| title_full | Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship |
| title_fullStr | Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship |
| title_full_unstemmed | Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship |
| title_short | Young Service Users with Mental Health Problems: Barriers to Implementing a Symmetrical Human Service Relationship |
| title_sort | young service users with mental health problems barriers to implementing a symmetrical human service relationship |
| topic | Service relationship Mental health Young adults Welfare services Institutional Ethnography |
| url | https://www.sjdr.se/articles/67 |
| work_keys_str_mv | AT esbenolesen youngserviceuserswithmentalhealthproblemsbarrierstoimplementingasymmetricalhumanservicerelationship |