Managing patient expectations at emergency department triage

Managing patient expectations at emergency department triage

Emergency departments (ED) overcrowding, long wait, and uncomfortable waiting room conditions may lower perceived quality of the patient experience and satisfaction. This study investigates the relationship between patient satisfaction and communication of expected wait times, at the point of triage...

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Bibliographic Details
Main Authors: Shital Shah, Anay Patel, Dino Rumoro, Samuel Hohmann, Francis Fullam
Format: Article
Language:English
Published: The Beryl Institute 2015-11-01
Series:Patient Experience Journal
Subjects:
patient perceptions
patient satisfaction
patient experience
managing expectations
emergency department
communication of delays
and wait times
Online Access:https://pxjournal.org/journal/vol2/iss2/6

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