Setting Up a Robotic Process Automation Center of Excellence
Robotic Process Automation (RPA) has proven a solid and affordable solution for organizations in order to tackle the repetitive, low added value work. Not only that this solved another issue (e.g. high turnover rate), but came with further opportunities that raised the moral in the organization. Hum...
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| Format: | Article |
| Language: | English |
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Sciendo
2018-06-01
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| Series: | Management Dynamics in the Knowledge Economy |
| Subjects: | |
| Online Access: | http://www.managementdynamics.ro/index.php/journal/article/view/264/221 |
| _version_ | 1818772272170663936 |
|---|---|
| author | Sorin ANAGNOSTE |
| author_facet | Sorin ANAGNOSTE |
| author_sort | Sorin ANAGNOSTE |
| collection | DOAJ |
| description | Robotic Process Automation (RPA) has proven a solid and affordable solution for organizations in order to tackle the repetitive, low added value work. Not only that this solved another issue (e.g. high turnover rate), but came with further opportunities that raised the moral in the organization. Humans working side by side with (software) robots it’s not anymore something science-fiction, but already in place in many organizations worldwide, including in Romania. The RPA path has been so far the following: organizations started with a Proof of Concept (PoC) validating the concept, then moved to a Pilot where a full process with all exceptions was automated end-to-end. After developing more than three Pilots organizations have realized that a team should be handling the robots inside the organization. This team should not only monitor the current robot, but also should have look for additional processes to automate. On the long term the most efficient way to treat this challenge is for a big organization (e.g. from banking, retail, oil&gas etc.) to create a Center of Excellence (CoE). By doing that each organization should take some follow some steps. These steps will be analyzed and developed further by the author of this paper, which is also a Subject Matter Expert for one a worldwide consulting firm. |
| first_indexed | 2024-12-18T10:06:43Z |
| format | Article |
| id | doaj.art-ec0151468fb940afb8d874b39a2b7bb9 |
| institution | Directory Open Access Journal |
| issn | 2392-8042 |
| language | English |
| last_indexed | 2024-12-18T10:06:43Z |
| publishDate | 2018-06-01 |
| publisher | Sciendo |
| record_format | Article |
| series | Management Dynamics in the Knowledge Economy |
| spelling | doaj.art-ec0151468fb940afb8d874b39a2b7bb92022-12-21T21:11:32ZengSciendoManagement Dynamics in the Knowledge Economy2392-80422018-06-016230732210.25019/MDKE/6.2.07Setting Up a Robotic Process Automation Center of ExcellenceSorin ANAGNOSTE0Bucharest University of Economic StudiesRobotic Process Automation (RPA) has proven a solid and affordable solution for organizations in order to tackle the repetitive, low added value work. Not only that this solved another issue (e.g. high turnover rate), but came with further opportunities that raised the moral in the organization. Humans working side by side with (software) robots it’s not anymore something science-fiction, but already in place in many organizations worldwide, including in Romania. The RPA path has been so far the following: organizations started with a Proof of Concept (PoC) validating the concept, then moved to a Pilot where a full process with all exceptions was automated end-to-end. After developing more than three Pilots organizations have realized that a team should be handling the robots inside the organization. This team should not only monitor the current robot, but also should have look for additional processes to automate. On the long term the most efficient way to treat this challenge is for a big organization (e.g. from banking, retail, oil&gas etc.) to create a Center of Excellence (CoE). By doing that each organization should take some follow some steps. These steps will be analyzed and developed further by the author of this paper, which is also a Subject Matter Expert for one a worldwide consulting firm.http://www.managementdynamics.ro/index.php/journal/article/view/264/221Robotic Process Automation (RPA)Center of Excellence (CoE |
| spellingShingle | Sorin ANAGNOSTE Setting Up a Robotic Process Automation Center of Excellence Management Dynamics in the Knowledge Economy Robotic Process Automation (RPA) Center of Excellence (CoE |
| title | Setting Up a Robotic Process Automation Center of Excellence |
| title_full | Setting Up a Robotic Process Automation Center of Excellence |
| title_fullStr | Setting Up a Robotic Process Automation Center of Excellence |
| title_full_unstemmed | Setting Up a Robotic Process Automation Center of Excellence |
| title_short | Setting Up a Robotic Process Automation Center of Excellence |
| title_sort | setting up a robotic process automation center of excellence |
| topic | Robotic Process Automation (RPA) Center of Excellence (CoE |
| url | http://www.managementdynamics.ro/index.php/journal/article/view/264/221 |
| work_keys_str_mv | AT sorinanagnoste settinguparoboticprocessautomationcenterofexcellence |