O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão

This study aimed to check if a Decision Support System (DSS) reproduces the process of human decision. Forthis, we used the fundamental elements of the Saaty’s (1991) Analytic Hierarchy Process (AHP), which allowsup to five categories of analysis. Accordingly, through a laboratory experiment enacted...

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Main Authors: Eliete dos Reis, Mauri Leodir Löbler
Format: Article
Language:English
Published: Associação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD) 2012-05-01
Series:RAC: Revista de Administração Contemporânea
Subjects:
Online Access:http://www.anpad.org.br/periodicos/arq_pdf/a_1313.pdf
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author Eliete dos Reis
Mauri Leodir Löbler
author_facet Eliete dos Reis
Mauri Leodir Löbler
author_sort Eliete dos Reis
collection DOAJ
description This study aimed to check if a Decision Support System (DSS) reproduces the process of human decision. Forthis, we used the fundamental elements of the Saaty’s (1991) Analytic Hierarchy Process (AHP), which allowsup to five categories of analysis. Accordingly, through a laboratory experiment enacted the task of choosing anotebook in two different ways: with the aid of a DSS; and without the aid of the system, and only theindividual's mind to guide the decision while using a think aloud protocol. The results showed significantdifferences for four of the five categories of analysis. Through hypothesis testing, the only category that had nosignificant difference in both tasks was the order of choice criteria. Regarding the other categories, statisticalevidence did not support the idea that the processes are similar, even if the final decision was the same. For thisreason, this study’s hypothesis was not confirmed; it is not possible to say that a DSS reproduces the humandecision-making process. Regarding the conduct of the decision-maker concerning options for findinginformation, the process is similar in both tasks, since the decision-maker sought information according tocriteria.
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spelling doaj.art-ec61455b4b5e487ba51ded58572099462023-09-03T01:27:19ZengAssociação Nacional de Pós-Graduação e Pesquisa em Administração (ANPAD)RAC: Revista de Administração Contemporânea1415-65551982-78492012-05-01163397417O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à DecisãoEliete dos ReisMauri Leodir LöblerThis study aimed to check if a Decision Support System (DSS) reproduces the process of human decision. Forthis, we used the fundamental elements of the Saaty’s (1991) Analytic Hierarchy Process (AHP), which allowsup to five categories of analysis. Accordingly, through a laboratory experiment enacted the task of choosing anotebook in two different ways: with the aid of a DSS; and without the aid of the system, and only theindividual's mind to guide the decision while using a think aloud protocol. The results showed significantdifferences for four of the five categories of analysis. Through hypothesis testing, the only category that had nosignificant difference in both tasks was the order of choice criteria. Regarding the other categories, statisticalevidence did not support the idea that the processes are similar, even if the final decision was the same. For thisreason, this study’s hypothesis was not confirmed; it is not possible to say that a DSS reproduces the humandecision-making process. Regarding the conduct of the decision-maker concerning options for findinginformation, the process is similar in both tasks, since the decision-maker sought information according tocriteria.http://www.anpad.org.br/periodicos/arq_pdf/a_1313.pdfdecision makingmultiple-criteria methods for decision supportthink aloud methodology.
spellingShingle Eliete dos Reis
Mauri Leodir Löbler
O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão
RAC: Revista de Administração Contemporânea
decision making
multiple-criteria methods for decision support
think aloud methodology.
title O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão
title_full O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão
title_fullStr O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão
title_full_unstemmed O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão
title_short O Processo Decisório Descrito pelo Indivíduo e Representado nos Sistemas de Apoio à Decisão
title_sort o processo decisorio descrito pelo individuo e representado nos sistemas de apoio a decisao
topic decision making
multiple-criteria methods for decision support
think aloud methodology.
url http://www.anpad.org.br/periodicos/arq_pdf/a_1313.pdf
work_keys_str_mv AT elietedosreis oprocessodecisoriodescritopeloindividuoerepresentadonossistemasdeapoioadecisao
AT maurileodirlobler oprocessodecisoriodescritopeloindividuoerepresentadonossistemasdeapoioadecisao