Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach
The technological disruption and conventional health services that required consumers to meet directly with health practitioners can now be accelerated through health service technology known as digital healthcare applications. In Indonesia, the use of digital healthcare applications increased rapid...
| Main Authors: | , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2023-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/63/e3sconf_icobar23_01006.pdf |
| _version_ | 1797673625654919168 |
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| author | Tamara Dewi Maharani Anita Heriyati Pantri Rienaldy Aldy Ramadhan Anugerah Fuad Rizky Dandy Widyawan |
| author_facet | Tamara Dewi Maharani Anita Heriyati Pantri Rienaldy Aldy Ramadhan Anugerah Fuad Rizky Dandy Widyawan |
| author_sort | Tamara Dewi |
| collection | DOAJ |
| description | The technological disruption and conventional health services that required consumers to meet directly with health practitioners can now be accelerated through health service technology known as digital healthcare applications. In Indonesia, the use of digital healthcare applications increased rapidly when the Covid-19 pandemic hit the world. Therefore, the conventional health care service no longer suits the current market of health care. This study aimed to examine the factors in determining their influence on consumer reuse intentions in using digital healthcare applications. The methodology used is a quantitative method, with data collected by an electronic survey of customers using health care applications. Data is analyzed using SEM PLS. The finding showed that perceived usefulness, trust, privacy, and PEOU have and provide a positive influence on re-usage intention in reusing digital healthcare applications. However, this study did not test the mediation or moderation of the variables. Therefore, external variables limited to trust and privacy need to be explored further so that other external variables that might affect the use of digital healthcare applications can be obtained. |
| first_indexed | 2024-03-11T21:48:05Z |
| format | Article |
| id | doaj.art-ecb75b0060ef44459798976d6d1a195d |
| institution | Directory Open Access Journal |
| issn | 2267-1242 |
| language | English |
| last_indexed | 2024-03-11T21:48:05Z |
| publishDate | 2023-01-01 |
| publisher | EDP Sciences |
| record_format | Article |
| series | E3S Web of Conferences |
| spelling | doaj.art-ecb75b0060ef44459798976d6d1a195d2023-09-26T10:11:34ZengEDP SciencesE3S Web of Conferences2267-12422023-01-014260100610.1051/e3sconf/202342601006e3sconf_icobar23_01006Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM ApproachTamara Dewi0Maharani Anita1Heriyati Pantri2Rienaldy Aldy3Ramadhan Anugerah Fuad4Rizky Dandy5Widyawan6Executive in Strategic Management Program, Management Department, BINUS Business School Master Program, Bina Nusantara UniversityBusiness Management Program, Management Department, BINUS Business School Master Program, Bina Nusantara UniversityManagement Department, BINUS Business School Doctor of Research in Management, Bina Nusantara UniversityBusiness Management Program, Management Department, BINUS Business School Master Program, Bina Nusantara UniversityBusiness Management Program, Management Department, BINUS Business School Master Program, Bina Nusantara UniversityBusiness Management Program, Management Department, BINUS Business School Master Program, Bina Nusantara UniversityManagement Department, BINUS Business School Doctor of Research in Management, Bina Nusantara UniversityThe technological disruption and conventional health services that required consumers to meet directly with health practitioners can now be accelerated through health service technology known as digital healthcare applications. In Indonesia, the use of digital healthcare applications increased rapidly when the Covid-19 pandemic hit the world. Therefore, the conventional health care service no longer suits the current market of health care. This study aimed to examine the factors in determining their influence on consumer reuse intentions in using digital healthcare applications. The methodology used is a quantitative method, with data collected by an electronic survey of customers using health care applications. Data is analyzed using SEM PLS. The finding showed that perceived usefulness, trust, privacy, and PEOU have and provide a positive influence on re-usage intention in reusing digital healthcare applications. However, this study did not test the mediation or moderation of the variables. Therefore, external variables limited to trust and privacy need to be explored further so that other external variables that might affect the use of digital healthcare applications can be obtained.https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/63/e3sconf_icobar23_01006.pdf |
| spellingShingle | Tamara Dewi Maharani Anita Heriyati Pantri Rienaldy Aldy Ramadhan Anugerah Fuad Rizky Dandy Widyawan Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach E3S Web of Conferences |
| title | Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach |
| title_full | Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach |
| title_fullStr | Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach |
| title_full_unstemmed | Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach |
| title_short | Analysis of Consumer Reuse Intention for Digital Healthcare Application Using The Extended TAM Approach |
| title_sort | analysis of consumer reuse intention for digital healthcare application using the extended tam approach |
| url | https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/63/e3sconf_icobar23_01006.pdf |
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