| Summary: | <p>Romania is currently facing a lot of challenges in the public administration (PA) field. In this paper, we are going to show how the European Union Services Directive implementation impacted the Romanian PA reform process by achieving one major objective: the implementation of a Point of Single Contact (PSC) in Romania. We started this quest by identifying and conducting an analysis of the existing administrative framework within the Romanian Trade Register Office (TRO), as part of the EUSDRO project. We developed a model for the TRO front and back office administrative processes. Our findings suggest that although progress has been made there are still several drawbacks associated with the administrative process, within the Romanian TRO. Thus we proposed an improved model for the Romanian PSC.</p>
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