The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context
Rates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing - if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand a...
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| Format: | Article |
| Language: | English |
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Sprint Investify
2015-04-01
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| Series: | Expert Journal of Business and Management |
| Subjects: | |
| Online Access: | http://business.expertjournals.com/wp-content/uploads/EJBM_304_zech27-37.pdf |
| _version_ | 1818522191329755136 |
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| author | Nicola ZECH |
| author_facet | Nicola ZECH |
| author_sort | Nicola ZECH |
| collection | DOAJ |
| description | Rates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing - if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand and large numbers of travelers on the other hand are or might be affected. Therefore, Tourism Industry Stakeholder Groups claims regarding transparency can t be denied. This Research Paper focuses on Crisis Management processes from the aspect of the Hotel Industry in a Tourism Context considering a variety of Tourism Market Players. Theoretical foundations combined with empirical research reveal prerequisites, Status Quo as well as opportunities and challenges towards an integrated Crisis Management Model. Finally, key success factors for a Stakeholder Relationship Management based approach are introduced. |
| first_indexed | 2024-12-11T05:30:02Z |
| format | Article |
| id | doaj.art-ed55cb92c44d46c6859b8a9a1887a090 |
| institution | Directory Open Access Journal |
| issn | 2344-6781 |
| language | English |
| last_indexed | 2024-12-11T05:30:02Z |
| publishDate | 2015-04-01 |
| publisher | Sprint Investify |
| record_format | Article |
| series | Expert Journal of Business and Management |
| spelling | doaj.art-ed55cb92c44d46c6859b8a9a1887a0902022-12-22T01:19:27ZengSprint InvestifyExpert Journal of Business and Management2344-67812015-04-01312737The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism ContextNicola ZECH0Zech-Hotelmarketing, GermanyRates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing - if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand and large numbers of travelers on the other hand are or might be affected. Therefore, Tourism Industry Stakeholder Groups claims regarding transparency can t be denied. This Research Paper focuses on Crisis Management processes from the aspect of the Hotel Industry in a Tourism Context considering a variety of Tourism Market Players. Theoretical foundations combined with empirical research reveal prerequisites, Status Quo as well as opportunities and challenges towards an integrated Crisis Management Model. Finally, key success factors for a Stakeholder Relationship Management based approach are introduced.http://business.expertjournals.com/wp-content/uploads/EJBM_304_zech27-37.pdfstakeholder relationship managementcrisis managementhotel industrytourismdestination management |
| spellingShingle | Nicola ZECH The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context Expert Journal of Business and Management stakeholder relationship management crisis management hotel industry tourism destination management |
| title | The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context |
| title_full | The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context |
| title_fullStr | The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context |
| title_full_unstemmed | The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context |
| title_short | The Role of Stakeholder Relationship Management Crisis Management Processes within the Hotel Industry in a Tourism Context |
| title_sort | role of stakeholder relationship management crisis management processes within the hotel industry in a tourism context |
| topic | stakeholder relationship management crisis management hotel industry tourism destination management |
| url | http://business.expertjournals.com/wp-content/uploads/EJBM_304_zech27-37.pdf |
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