THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT
Abstract. The article considers the essence of the concept of «emotional flexibility» and identifies its main elements and role in implementing management functions in banking institutions, particularly in decision-making. First, we substantiated the necessity of developing emotional flexibility to...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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FINTECH Alliance LLC
2022-01-01
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| Series: | Фінансово-кредитна діяльність: проблеми теорії та практики |
| Subjects: | |
| Online Access: | https://fkd.net.ua/index.php/fkd/article/view/3528 |
| _version_ | 1797711141504286720 |
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| author | Z. Smutchak L. Yankovska L. Sopilnyk V. Skupeiko F. Horbonos |
| author_facet | Z. Smutchak L. Yankovska L. Sopilnyk V. Skupeiko F. Horbonos |
| author_sort | Z. Smutchak |
| collection | DOAJ |
| description |
Abstract. The article considers the essence of the concept of «emotional flexibility» and identifies its main elements and role in implementing management functions in banking institutions, particularly in decision-making. First, we substantiated the necessity of developing emotional flexibility to strengthen the functions performed by the leader. We established that the degree of development of this experience depends on how much the leader can act in a situation of uncertainty, quickly adapt to change, and find new opportunities and ways to make decisions. After all, in banking management, management decisions are pretty risky and challenging to predict because the financial sector is quite sensitive to socio-economic and political factors. Second, we characterized the mental models that guide any human activity. We consider the term «emotional flexibility of the leader» as a set of skills based on the ability to perceive their own emotions, label and understand them, and then consciously move forward. It also means recognizing stress and getting out of it, deciding how to act according to personal values and goals. Thus, we considered the categories that are the basis for the formation of emotional flexibility, namely: emotional self-awareness, the ability to manage emotions, the ability to control emotions, empathy, establishing and maintaining relationships effectively. We found that the developed emotional flexibility is inherent in leaders who can understand and direct their feelings, quickly identify subordinates’ emotions, and maintain effective social communication. Finally, we focused on the benefits of the developed emotional flexibility of the head of enterprises, institutions, organizations.The emotional flexibility of the leader lies in his conscious readiness to implement the emotional competencies necessary for the effective implementation of professional activities and solving social problems. This will contribute to professional development and personal development, the actualization of adaptive abilities, preservation of health and prevention of «professional burnout», harmonious functioning in society, life achievements. Constantly increasing the importance of the human factor requires additional research in emotional flexibility as another source of improving the efficiency and effectiveness of banking institutions.Keywords: emotional flexibility; emotional intelligence; human factor; leader; manager; management; banking management; decision making.
JEL Classіfіcatіon G41
Formulas: 1; fig.: 3; tabl.: 1; bibl.: 31.
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| first_indexed | 2024-03-12T07:01:42Z |
| format | Article |
| id | doaj.art-edc01cdca3cd430d848f001468353693 |
| institution | Directory Open Access Journal |
| issn | 2306-4994 2310-8770 |
| language | English |
| last_indexed | 2024-03-12T07:01:42Z |
| publishDate | 2022-01-01 |
| publisher | FINTECH Alliance LLC |
| record_format | Article |
| series | Фінансово-кредитна діяльність: проблеми теорії та практики |
| spelling | doaj.art-edc01cdca3cd430d848f0014683536932023-09-02T23:42:17ZengFINTECH Alliance LLCФінансово-кредитна діяльність: проблеми теорії та практики2306-49942310-87702022-01-0164110.18371/fcaptp.v6i41.251399THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENTZ. Smutchak 0L. Yankovska 1L. Sopilnyk 2V. Skupeiko 3F. Horbonos 4Flight Academy of National aviation UniversityLviv University of Business and LawLviv University of Business and LawLviv University of Business and LawLviv University of Business and Law Abstract. The article considers the essence of the concept of «emotional flexibility» and identifies its main elements and role in implementing management functions in banking institutions, particularly in decision-making. First, we substantiated the necessity of developing emotional flexibility to strengthen the functions performed by the leader. We established that the degree of development of this experience depends on how much the leader can act in a situation of uncertainty, quickly adapt to change, and find new opportunities and ways to make decisions. After all, in banking management, management decisions are pretty risky and challenging to predict because the financial sector is quite sensitive to socio-economic and political factors. Second, we characterized the mental models that guide any human activity. We consider the term «emotional flexibility of the leader» as a set of skills based on the ability to perceive their own emotions, label and understand them, and then consciously move forward. It also means recognizing stress and getting out of it, deciding how to act according to personal values and goals. Thus, we considered the categories that are the basis for the formation of emotional flexibility, namely: emotional self-awareness, the ability to manage emotions, the ability to control emotions, empathy, establishing and maintaining relationships effectively. We found that the developed emotional flexibility is inherent in leaders who can understand and direct their feelings, quickly identify subordinates’ emotions, and maintain effective social communication. Finally, we focused on the benefits of the developed emotional flexibility of the head of enterprises, institutions, organizations.The emotional flexibility of the leader lies in his conscious readiness to implement the emotional competencies necessary for the effective implementation of professional activities and solving social problems. This will contribute to professional development and personal development, the actualization of adaptive abilities, preservation of health and prevention of «professional burnout», harmonious functioning in society, life achievements. Constantly increasing the importance of the human factor requires additional research in emotional flexibility as another source of improving the efficiency and effectiveness of banking institutions.Keywords: emotional flexibility; emotional intelligence; human factor; leader; manager; management; banking management; decision making. JEL Classіfіcatіon G41 Formulas: 1; fig.: 3; tabl.: 1; bibl.: 31. https://fkd.net.ua/index.php/fkd/article/view/3528emotional flexibilityemotional intelligenceheadmanagerbanking managementmanagement |
| spellingShingle | Z. Smutchak L. Yankovska L. Sopilnyk V. Skupeiko F. Horbonos THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT Фінансово-кредитна діяльність: проблеми теорії та практики emotional flexibility emotional intelligence head manager banking management management |
| title | THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT |
| title_full | THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT |
| title_fullStr | THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT |
| title_full_unstemmed | THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT |
| title_short | THE ROLE OF LEADERS’ EMOTIONAL FLEXIBILITY IN BANKS MANAGEMENT |
| title_sort | role of leaders emotional flexibility in banks management |
| topic | emotional flexibility emotional intelligence head manager banking management management |
| url | https://fkd.net.ua/index.php/fkd/article/view/3528 |
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