| Summary: | Several authors have studied construction defects, but no studies were found implementing best practices and control strategies through the implementation of continuous improvement projects. This article shows a procedure based on Continuous Improvement Projects, which can be used in building constructions, and it is structured into four phases: Plan, Do, Check, Act, following the PDCA Quality Cycle. In addition, the method developed was specified for ceramic tiling execution and was further implemented in three building projects of Spain. The results obtained concluded that the proposed Procedure can be used by construction professionals who are concerned about improving the quality of construction. In addition, the implementation of the Procedure managed to reduce around 45% the costs derived from the defects caused during the ceramic tiling execution, due to the best practices incorporated in the Procedure. A slight increase in the number of defects was also found, motivated by the thorough inspection conducted when the Procedure was applied. Therefore, the Procedure (incorporating the lessons learned) must be implemented so that by learning, gaining experience, and incorporating best practices, the goal of zero defects can be achieved.
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