Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology
This study aims to determine the problem of implementing business intelligence in the outsourcing industry with complex IOIS integration. The data sources come from the Tcompany business processes (internal) and the business processes from partner companies (external) to obtain relevant information...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Brawijaya
2024-01-01
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| Series: | Profit: Jurnal Administrasi Bisnis |
| Subjects: | |
| Online Access: | https://profit.ub.ac.id/index.php/profit/article/view/2732 |
| _version_ | 1797301292029181952 |
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| author | Chrismantya Dwi Satriya Nugroho Endang Siti Astuti Ari Darmawan |
| author_facet | Chrismantya Dwi Satriya Nugroho Endang Siti Astuti Ari Darmawan |
| author_sort | Chrismantya Dwi Satriya Nugroho |
| collection | DOAJ |
| description | This study aims to determine the problem of implementing business intelligence in the outsourcing industry with complex IOIS integration. The data sources come from the Tcompany business processes (internal) and the business processes from partner companies (external) to obtain relevant information for the business Intelligence system. Soft System Methodology is used for system analysis and modeling to integrate technology (complex) and human (soft) systems. Using the view of soft systems thinking and rooted in the paradigm of situational complexity, the capacity of all-around real-world systems that are messy and unstructured by looking at the success factors of implementing business intelligence system managerially through organizational, process, and technology aspects. The final result expected by the researcher is in the form of suggestions for improvements that the company can make with a systematic approach and corporate culture. Implementing business intelligence in the outsourcing industry faces issues due to conflicts of interest between business and technology. CEOs focus more on growth and profits, while CIOs are more concerned with technological infrastructure and operational efficiency. Addressing this challenge requires initiating conversations between CEOs and CIOs and a comprehensive assessment of both business and technology strategies to ensure enhanced alignment. |
| first_indexed | 2024-03-07T23:20:26Z |
| format | Article |
| id | doaj.art-eed8640c18a045a3985742aba9a39e9f |
| institution | Directory Open Access Journal |
| issn | 1978-743X 2338-4654 |
| language | English |
| last_indexed | 2024-03-07T23:20:26Z |
| publishDate | 2024-01-01 |
| publisher | University of Brawijaya |
| record_format | Article |
| series | Profit: Jurnal Administrasi Bisnis |
| spelling | doaj.art-eed8640c18a045a3985742aba9a39e9f2024-02-21T08:09:27ZengUniversity of BrawijayaProfit: Jurnal Administrasi Bisnis1978-743X2338-46542024-01-0118017585https://doi.org/10.21776/ub.profit.2024.018.01.6Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology Chrismantya Dwi Satriya Nugroho 0Endang Siti Astuti 1Ari Darmawan 2University of Brawijaya University of Brawijaya University of Brawijaya This study aims to determine the problem of implementing business intelligence in the outsourcing industry with complex IOIS integration. The data sources come from the Tcompany business processes (internal) and the business processes from partner companies (external) to obtain relevant information for the business Intelligence system. Soft System Methodology is used for system analysis and modeling to integrate technology (complex) and human (soft) systems. Using the view of soft systems thinking and rooted in the paradigm of situational complexity, the capacity of all-around real-world systems that are messy and unstructured by looking at the success factors of implementing business intelligence system managerially through organizational, process, and technology aspects. The final result expected by the researcher is in the form of suggestions for improvements that the company can make with a systematic approach and corporate culture. Implementing business intelligence in the outsourcing industry faces issues due to conflicts of interest between business and technology. CEOs focus more on growth and profits, while CIOs are more concerned with technological infrastructure and operational efficiency. Addressing this challenge requires initiating conversations between CEOs and CIOs and a comprehensive assessment of both business and technology strategies to ensure enhanced alignment.https://profit.ub.ac.id/index.php/profit/article/view/2732business intelligence; iois; soft system methodology; outsourcing industry |
| spellingShingle | Chrismantya Dwi Satriya Nugroho Endang Siti Astuti Ari Darmawan Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology Profit: Jurnal Administrasi Bisnis business intelligence; iois; soft system methodology; outsourcing industry |
| title | Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology |
| title_full | Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology |
| title_fullStr | Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology |
| title_full_unstemmed | Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology |
| title_short | Analysis Business Intelligence Systems in the Outsourcing Industry Using Soft System Methodology |
| title_sort | analysis business intelligence systems in the outsourcing industry using soft system methodology |
| topic | business intelligence; iois; soft system methodology; outsourcing industry |
| url | https://profit.ub.ac.id/index.php/profit/article/view/2732 |
| work_keys_str_mv | AT chrismantyadwisatriyanugroho analysisbusinessintelligencesystemsintheoutsourcingindustryusingsoftsystemmethodology AT endangsitiastuti analysisbusinessintelligencesystemsintheoutsourcingindustryusingsoftsystemmethodology AT aridarmawan analysisbusinessintelligencesystemsintheoutsourcingindustryusingsoftsystemmethodology |