A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University)
Usage of information technology to provide services titled as electronic services is one the most important ways of competitive advantage achievement for recent organizations. Service delivery, service quality and characteristics of electronic services are firstly related to customer intention to us...
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| Format: | Article |
| Language: | fas |
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University of Tehran
2015-09-01
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| Series: | Journal of Information Technology Management |
| Subjects: | |
| Online Access: | https://jitm.ut.ac.ir/article_54419_04756442d6923ba15c590e84514c8c0f.pdf |
| _version_ | 1818808218852261888 |
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| author | Abolghasem Ebrahimi Niloufar Imankhan Abdolreza Esmaeli |
| author_facet | Abolghasem Ebrahimi Niloufar Imankhan Abdolreza Esmaeli |
| author_sort | Abolghasem Ebrahimi |
| collection | DOAJ |
| description | Usage of information technology to provide services titled as electronic services is one the most important ways of competitive advantage achievement for recent organizations. Service delivery, service quality and characteristics of electronic services are firstly related to customer intention to use the services; And secondly, they have an influence on customer satisfaction and behavioral intentions. This study aims to investigate the effect of perceived risks, website content, service convenience, and individual pc skills on website service quality, satisfaction, and behavioral intention of internet news websites users. This study is applied in terms of objective and is descriptive-survey in terms of data collection and a correlation one. Statistical population is students of Semnan University who have visited website news at least one time. A sample of 384 respondents was selected by a simple random sampling approach. Data was collected by a self administrated questionnaire and analyzed by structural equation modeling using LISREL software. Results indicated that: 1) service convenience and website content have a positive and significant impact on website service quality; 2) perceived risk has a negative and significant impact on website service quality and behavioral intention; 3) website service quality has a positive and significant impact on satisfaction and behavioral intention; 4) satisfaction has a positive and significant impact on behavioral intentions; and 5) individual PC skills has a positive and significant impact on service convenience. |
| first_indexed | 2024-12-18T19:38:04Z |
| format | Article |
| id | doaj.art-eedc65268aaa4151b9e92941a3b1e7ee |
| institution | Directory Open Access Journal |
| issn | 2008-5893 2423-5059 |
| language | fas |
| last_indexed | 2024-12-18T19:38:04Z |
| publishDate | 2015-09-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj.art-eedc65268aaa4151b9e92941a3b1e7ee2022-12-21T20:55:33ZfasUniversity of TehranJournal of Information Technology Management2008-58932423-50592015-09-017347349210.22059/jitm.2015.5441954419A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University)Abolghasem Ebrahimi0Niloufar Imankhan1Abdolreza Esmaeli2Assistant Prof., Faculty of Management, Shiraz University, Shiraz, IranAssistant Prof., Department of Management, Firoozkooh Branch, Islamic Azad university , Firoozkooh, IranAssistant Prof., Plasma and Nuclear Fusion Research School, Nuclear Science and Technology Research Institute, Tehran, IranUsage of information technology to provide services titled as electronic services is one the most important ways of competitive advantage achievement for recent organizations. Service delivery, service quality and characteristics of electronic services are firstly related to customer intention to use the services; And secondly, they have an influence on customer satisfaction and behavioral intentions. This study aims to investigate the effect of perceived risks, website content, service convenience, and individual pc skills on website service quality, satisfaction, and behavioral intention of internet news websites users. This study is applied in terms of objective and is descriptive-survey in terms of data collection and a correlation one. Statistical population is students of Semnan University who have visited website news at least one time. A sample of 384 respondents was selected by a simple random sampling approach. Data was collected by a self administrated questionnaire and analyzed by structural equation modeling using LISREL software. Results indicated that: 1) service convenience and website content have a positive and significant impact on website service quality; 2) perceived risk has a negative and significant impact on website service quality and behavioral intention; 3) website service quality has a positive and significant impact on satisfaction and behavioral intention; 4) satisfaction has a positive and significant impact on behavioral intentions; and 5) individual PC skills has a positive and significant impact on service convenience.https://jitm.ut.ac.ir/article_54419_04756442d6923ba15c590e84514c8c0f.pdfbehavioral intentionsinternet news websitesSatisfactionwebsite service quality |
| spellingShingle | Abolghasem Ebrahimi Niloufar Imankhan Abdolreza Esmaeli A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University) Journal of Information Technology Management behavioral intentions internet news websites Satisfaction website service quality |
| title | A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University) |
| title_full | A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University) |
| title_fullStr | A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University) |
| title_full_unstemmed | A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University) |
| title_short | A model of explaining the factors influencing on intention of internet news websites users (Case study: Student of Semnan University) |
| title_sort | model of explaining the factors influencing on intention of internet news websites users case study student of semnan university |
| topic | behavioral intentions internet news websites Satisfaction website service quality |
| url | https://jitm.ut.ac.ir/article_54419_04756442d6923ba15c590e84514c8c0f.pdf |
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