Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis
Background: In Turkey, the SMART pharmacist program was launched to enable community pharmacists to deliver patient-centric care services. However, how far this programme has achieved success and what are the challenges faced by the programme need to be evaluated. Objective: This study aimed to expl...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2024-12-01
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| Series: | Journal of Pharmaceutical Policy and Practice |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/20523211.2023.2294942 |
| _version_ | 1827390883480207360 |
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| author | Elif Ulutas Deniz Muhammad Kamran Rasheed Rumeysa Eren Hatice Gözeler |
| author_facet | Elif Ulutas Deniz Muhammad Kamran Rasheed Rumeysa Eren Hatice Gözeler |
| author_sort | Elif Ulutas Deniz |
| collection | DOAJ |
| description | Background: In Turkey, the SMART pharmacist program was launched to enable community pharmacists to deliver patient-centric care services. However, how far this programme has achieved success and what are the challenges faced by the programme need to be evaluated. Objective: This study aimed to explore the experiences of community pharmacists in providing person-centric care services in pharmacies and provide recommendations for improved care effectiveness. Methods: A phenomenological approach was adopted in this study. To conduct qualitative interviews, a semi-structured interview guide was devised to gather insights from the pharmacists. The interviews were coded verbatim. Subsequently, various themes and sub-themes were developed based on the aim and objectives of the study. A total of 14 pharmacists engaged in semi-structured interviews conducted between May and August 2023. Results: Two main themes emerged from the data: challenges in person-centric care and recommendations to improve person-centric care. Barriers were subdivided into patient-related challenges and personal challenges. Recommendations consisted of pharmacists’ professional tasks and recommendations. Conclusion: The findings of this study, suggest that the concerned healthcare authorities should re-evaluate the ‘SMART pharmacist’ program in Turkey and address professional and personal challenges faced by community pharmacists in delivering effective person-centric care. Pharmacists recommend patient follow-up (follow-ups), providing a counselling environment, collaboration with physicians, expansion of pharmacy services. |
| first_indexed | 2024-03-08T16:59:25Z |
| format | Article |
| id | doaj.art-eedc9bea82c84b098827ea3db510bee4 |
| institution | Directory Open Access Journal |
| issn | 2052-3211 |
| language | English |
| last_indexed | 2024-03-08T16:59:25Z |
| publishDate | 2024-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Journal of Pharmaceutical Policy and Practice |
| spelling | doaj.art-eedc9bea82c84b098827ea3db510bee42024-01-04T15:59:09ZengTaylor & Francis GroupJournal of Pharmaceutical Policy and Practice2052-32112024-12-0117110.1080/20523211.2023.22949422294942Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysisElif Ulutas Deniz0Muhammad Kamran Rasheed1Rumeysa Eren2Hatice Gözeler3Atatürk UniversityQassim UniversityAtatürk UniversityAtatürk UniversityBackground: In Turkey, the SMART pharmacist program was launched to enable community pharmacists to deliver patient-centric care services. However, how far this programme has achieved success and what are the challenges faced by the programme need to be evaluated. Objective: This study aimed to explore the experiences of community pharmacists in providing person-centric care services in pharmacies and provide recommendations for improved care effectiveness. Methods: A phenomenological approach was adopted in this study. To conduct qualitative interviews, a semi-structured interview guide was devised to gather insights from the pharmacists. The interviews were coded verbatim. Subsequently, various themes and sub-themes were developed based on the aim and objectives of the study. A total of 14 pharmacists engaged in semi-structured interviews conducted between May and August 2023. Results: Two main themes emerged from the data: challenges in person-centric care and recommendations to improve person-centric care. Barriers were subdivided into patient-related challenges and personal challenges. Recommendations consisted of pharmacists’ professional tasks and recommendations. Conclusion: The findings of this study, suggest that the concerned healthcare authorities should re-evaluate the ‘SMART pharmacist’ program in Turkey and address professional and personal challenges faced by community pharmacists in delivering effective person-centric care. Pharmacists recommend patient follow-up (follow-ups), providing a counselling environment, collaboration with physicians, expansion of pharmacy services.http://dx.doi.org/10.1080/20523211.2023.2294942person-centric carecommunity pharmacistpublic healthpharmacy |
| spellingShingle | Elif Ulutas Deniz Muhammad Kamran Rasheed Rumeysa Eren Hatice Gözeler Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis Journal of Pharmaceutical Policy and Practice person-centric care community pharmacist public health pharmacy |
| title | Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis |
| title_full | Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis |
| title_fullStr | Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis |
| title_full_unstemmed | Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis |
| title_short | Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis |
| title_sort | lived experiences of turkish community pharmacists toward person centric care a qualitative analysis |
| topic | person-centric care community pharmacist public health pharmacy |
| url | http://dx.doi.org/10.1080/20523211.2023.2294942 |
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