The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction
This paper provides a critical perspective on entrepreneurial characteristics and gives an input to the discussion on the influence of entrepreneurial leadership, communication skills, determination and motivation on sales and customer satisfaction. It also presents the findings from an empirical st...
| Format: | Article |
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| Language: | English |
| Published: |
University of Sistan and Baluchestan
2010-12-01
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| Series: | International Journal of Business and Development Studies |
| Subjects: | |
| Online Access: | https://ijbds.usb.ac.ir/article_1302_049761c0a9011ff88b0df8dbb52466ec.pdf |
| _version_ | 1797803364218568704 |
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| collection | DOAJ |
| description | This paper provides a critical perspective on entrepreneurial characteristics and gives an input to the discussion on the influence of entrepreneurial leadership, communication skills, determination and motivation on sales and customer satisfaction. It also presents the findings from an empirical study examining the structural effect of these four entrepreneurial characteristics on performance. Few have attempted to investigate the link between entrepreneurial characteristics and performance. It is said that entrepreneurial characteristics have positive associations with the firm’s performance. However, the link between entrepreneurial leadership, communication skills, determination and motivation on sales and customer satisfaction in the Malaysian context has not been fully addressed in empirical studies. To address this issue, this paper investigates the influence of these entrepreneurial characteristics on those performances using Pearson’s correlation, cluster analyses and structural equation modeling (SEM). The result of the study reveals that entrepreneurial leadership, communication skills, determination and motivation exhibit high and significant structural effects on sales and customer satisfaction. Findings of the study provide a striking demonstration regarding positive influences of certain entrepreneurial characteristics on performances. |
| first_indexed | 2024-03-13T05:19:43Z |
| format | Article |
| id | doaj.art-ef02fed717cf4ab1986257dff3c039a0 |
| institution | Directory Open Access Journal |
| issn | 2538-3302 2538-3310 |
| language | English |
| last_indexed | 2024-03-13T05:19:43Z |
| publishDate | 2010-12-01 |
| publisher | University of Sistan and Baluchestan |
| record_format | Article |
| series | International Journal of Business and Development Studies |
| spelling | doaj.art-ef02fed717cf4ab1986257dff3c039a02023-06-15T16:53:45ZengUniversity of Sistan and BaluchestanInternational Journal of Business and Development Studies2538-33022538-33102010-12-012110913010.22111/ijbds.2010.13021302The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer SatisfactionThis paper provides a critical perspective on entrepreneurial characteristics and gives an input to the discussion on the influence of entrepreneurial leadership, communication skills, determination and motivation on sales and customer satisfaction. It also presents the findings from an empirical study examining the structural effect of these four entrepreneurial characteristics on performance. Few have attempted to investigate the link between entrepreneurial characteristics and performance. It is said that entrepreneurial characteristics have positive associations with the firm’s performance. However, the link between entrepreneurial leadership, communication skills, determination and motivation on sales and customer satisfaction in the Malaysian context has not been fully addressed in empirical studies. To address this issue, this paper investigates the influence of these entrepreneurial characteristics on those performances using Pearson’s correlation, cluster analyses and structural equation modeling (SEM). The result of the study reveals that entrepreneurial leadership, communication skills, determination and motivation exhibit high and significant structural effects on sales and customer satisfaction. Findings of the study provide a striking demonstration regarding positive influences of certain entrepreneurial characteristics on performances.https://ijbds.usb.ac.ir/article_1302_049761c0a9011ff88b0df8dbb52466ec.pdfentrepreneurial characteristicsperformancemalaysian entrepreneursstructural equation modeling (sem)entrepreneurial leadership |
| spellingShingle | The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction International Journal of Business and Development Studies entrepreneurial characteristics performance malaysian entrepreneurs structural equation modeling (sem) entrepreneurial leadership |
| title | The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction |
| title_full | The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction |
| title_fullStr | The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction |
| title_full_unstemmed | The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction |
| title_short | The Structural Influence of Entrepreneurial Leadership, Communication Skills, Determination and Motivation on Sales and Customer Satisfaction |
| title_sort | structural influence of entrepreneurial leadership communication skills determination and motivation on sales and customer satisfaction |
| topic | entrepreneurial characteristics performance malaysian entrepreneurs structural equation modeling (sem) entrepreneurial leadership |
| url | https://ijbds.usb.ac.ir/article_1302_049761c0a9011ff88b0df8dbb52466ec.pdf |