A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations
Information Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public...
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| Format: | Article |
| Language: | English |
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MDPI AG
2020-08-01
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| Series: | Information |
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| Online Access: | https://www.mdpi.com/2078-2489/11/9/427 |
| _version_ | 1797555018606313472 |
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| author | Veronica Telino Ricardo Massa Ioná Mota Alexsandro Gomes Fernando Moreira |
| author_facet | Veronica Telino Ricardo Massa Ioná Mota Alexsandro Gomes Fernando Moreira |
| author_sort | Veronica Telino |
| collection | DOAJ |
| description | Information Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance. |
| first_indexed | 2024-03-10T16:40:15Z |
| format | Article |
| id | doaj.art-f00759867fc64561814a2846a2a9e0c0 |
| institution | Directory Open Access Journal |
| issn | 2078-2489 |
| language | English |
| last_indexed | 2024-03-10T16:40:15Z |
| publishDate | 2020-08-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Information |
| spelling | doaj.art-f00759867fc64561814a2846a2a9e0c02023-11-20T12:05:10ZengMDPI AGInformation2078-24892020-08-0111942710.3390/info11090427A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in OrganizationsVeronica Telino0Ricardo Massa1Ioná Mota2Alexsandro Gomes3Fernando Moreira4Centro de Informática UFPE, Recife-PE 50740560, BrazilCentro de Informática UFPE, Recife-PE 50740560, BrazilCentro de Informática UFPE, Recife-PE 50740560, BrazilCentro de Informática UFPE, Recife-PE 50740560, BrazilREMIT, IJP, Universidade Portucalense, 4200-070 Porto, PortugalInformation Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance.https://www.mdpi.com/2078-2489/11/9/427qualitative researchcase studygovernanceinformation technologypublic sectoruniversity |
| spellingShingle | Veronica Telino Ricardo Massa Ioná Mota Alexsandro Gomes Fernando Moreira A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations Information qualitative research case study governance information technology public sector university |
| title | A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations |
| title_full | A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations |
| title_fullStr | A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations |
| title_full_unstemmed | A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations |
| title_short | A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations |
| title_sort | methodology for creating a macro action plan to improve it use and its governance in organizations |
| topic | qualitative research case study governance information technology public sector university |
| url | https://www.mdpi.com/2078-2489/11/9/427 |
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