Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls

Safety, efficiency and health-related quality of telephone triage conducted by general practitioners, nurses, or physicians in out-of-hours primary care: a quasi-experimental study using the Assessment of Quality in Telephone Triage (AQTT) to assess audio-recorded telephone calls

Abstract Background To explore and compare safety, efficiency, and health-related quality of telephone triage in out-of-hours primary care (OOH-PC) services performed by general practitioners (GPs), nurses using a computerised decision support system (CDSS), or physicians with different medical spec...

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Bibliographic Details
Main Authors: D. S. Graversen, M. B. Christensen, A. F. Pedersen, A. H. Carlsen, F. Bro, H. C. Christensen, C. H. Vestergaard, L. Huibers
Format: Article
Language:English
Published: BMC 2020-05-01
Series:BMC Family Practice
Subjects:
Triage
Telephone
After-hours care
Out-of-hours
Primary health care
General practitioners
Online Access:http://link.springer.com/article/10.1186/s12875-020-01122-z

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