Evaluating the COVID-19 pandemic changes on hotel organizational culture
The strong negative consequences caused by the outbreak of the COVID-19 pandemic created the need for a scientific investigation of changes that occurred in the organizational culture of the hospitality industry. This research paper, using the Delphi method, served three purposes. It first assesses...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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University of South Florida (USF) M3 Publishing
2023-03-01
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| Series: | Journal of Global Business Insights |
| Subjects: | |
| Online Access: | https://digitalcommons.usf.edu/globe/vol8/iss1/6 |
| _version_ | 1827821405419339776 |
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| author | Christos Kakarougkas Theodoros Stavrinoudis Moschos Psimoulis |
| author_facet | Christos Kakarougkas Theodoros Stavrinoudis Moschos Psimoulis |
| author_sort | Christos Kakarougkas |
| collection | DOAJ |
| description | The strong negative consequences caused by the outbreak of the COVID-19 pandemic created the need for a scientific investigation of changes that occurred in the organizational culture of the hospitality industry. This research paper, using the Delphi method, served three purposes. It first assesses the changes that the COVID-19 pandemic has brought to selected cultural components (product, external relations, and entrepreneurship strategy) that shape a hotel’s organizational culture, and determines how it interacts with other stakeholders on an inter-organizational level. Secondly, it links these changes to the three directions of change: formal/revolutionary, informal/evolutionary, and hybrid. Thirdly, it suggests specific policies that help hotel managers better cope with the challenges posed by the COVID-19 era for the organizational culture of their hotel. The impact of the pandemic on the selected cultural components of a hotel’s organizational culture is extensive and to address them (by reducing the negative and strengthening the positive effects), hotels must implement policies aligned with the three directions of change. This research is scientifically original as it bridges a knowledge gap and holds practical value by helping hotel executives gain a deeper knowledge of strategies and tactics that will help them deal with the negative impacts of COVID-19 in specific areas of the organizational culture of their hotels. |
| first_indexed | 2024-03-12T01:43:54Z |
| format | Article |
| id | doaj.art-f1cf4794a5764529a16641faf9c6a490 |
| institution | Directory Open Access Journal |
| issn | 2640-6489 |
| language | English |
| last_indexed | 2024-03-12T01:43:54Z |
| publishDate | 2023-03-01 |
| publisher | University of South Florida (USF) M3 Publishing |
| record_format | Article |
| series | Journal of Global Business Insights |
| spelling | doaj.art-f1cf4794a5764529a16641faf9c6a4902023-09-10T01:43:17ZengUniversity of South Florida (USF) M3 PublishingJournal of Global Business Insights2640-64892023-03-018110.5038/2640-6489.8.1.1189Evaluating the COVID-19 pandemic changes on hotel organizational cultureChristos Kakarougkas0Theodoros Stavrinoudis1Moschos Psimoulis2University of the AegeanUniversity of the AegeanUniversity of the AegeanThe strong negative consequences caused by the outbreak of the COVID-19 pandemic created the need for a scientific investigation of changes that occurred in the organizational culture of the hospitality industry. This research paper, using the Delphi method, served three purposes. It first assesses the changes that the COVID-19 pandemic has brought to selected cultural components (product, external relations, and entrepreneurship strategy) that shape a hotel’s organizational culture, and determines how it interacts with other stakeholders on an inter-organizational level. Secondly, it links these changes to the three directions of change: formal/revolutionary, informal/evolutionary, and hybrid. Thirdly, it suggests specific policies that help hotel managers better cope with the challenges posed by the COVID-19 era for the organizational culture of their hotel. The impact of the pandemic on the selected cultural components of a hotel’s organizational culture is extensive and to address them (by reducing the negative and strengthening the positive effects), hotels must implement policies aligned with the three directions of change. This research is scientifically original as it bridges a knowledge gap and holds practical value by helping hotel executives gain a deeper knowledge of strategies and tactics that will help them deal with the negative impacts of COVID-19 in specific areas of the organizational culture of their hotels.https://digitalcommons.usf.edu/globe/vol8/iss1/6human resources managementstakeholder theorychange managementformal/revolutionary direction of changeinformal/evolutionary direction of changehybrid direction of change |
| spellingShingle | Christos Kakarougkas Theodoros Stavrinoudis Moschos Psimoulis Evaluating the COVID-19 pandemic changes on hotel organizational culture Journal of Global Business Insights human resources management stakeholder theory change management formal/revolutionary direction of change informal/evolutionary direction of change hybrid direction of change |
| title | Evaluating the COVID-19 pandemic changes on hotel organizational culture |
| title_full | Evaluating the COVID-19 pandemic changes on hotel organizational culture |
| title_fullStr | Evaluating the COVID-19 pandemic changes on hotel organizational culture |
| title_full_unstemmed | Evaluating the COVID-19 pandemic changes on hotel organizational culture |
| title_short | Evaluating the COVID-19 pandemic changes on hotel organizational culture |
| title_sort | evaluating the covid 19 pandemic changes on hotel organizational culture |
| topic | human resources management stakeholder theory change management formal/revolutionary direction of change informal/evolutionary direction of change hybrid direction of change |
| url | https://digitalcommons.usf.edu/globe/vol8/iss1/6 |
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