A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations
Growth in air passenger flow has caused severe congestion at the airport check-in counter, posing a significant problem for airport management. Particularly during the check-in process, the necessary authorities must coordinate sufficient facilities with adequate staffing levels. The airport check-i...
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| Format: | Article |
| Language: | English |
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Magister Program of Material Sciences, Graduate School of Universitas Sriwijaya
2023-01-01
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| Series: | Science and Technology Indonesia |
| Subjects: | |
| Online Access: | https://sciencetechindonesia.com/index.php/jsti/article/view/635/293 |
| _version_ | 1797285835460050944 |
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| author | Nur Haliza Md Alimuddin Qatrunnada Noor Izzuddin Muhammad Amirul Amat Zati Aqmar Zaharudin |
| author_facet | Nur Haliza Md Alimuddin Qatrunnada Noor Izzuddin Muhammad Amirul Amat Zati Aqmar Zaharudin |
| author_sort | Nur Haliza Md Alimuddin |
| collection | DOAJ |
| description | Growth in air passenger flow has caused severe congestion at the airport check-in counter, posing a significant problem for airport management. Particularly during the check-in process, the necessary authorities must coordinate sufficient facilities with adequate staffing levels. The airport check-in counter problem (ACCAP) is a field concerned with establishing the optimal number of check-in counters to balance operating expenses and passenger wait times in order to reduce airport congestion. Expanding the number of counters and staff to a minimum operating cost is able to prevent the congestion problem from escalating without incurring further operating expenses. This paper focused on proposing optimal scheduling of airport check-in counters operations, including staffing. A dynamic model with multi-period principles is adapted to address the aforementioned problem by balancing the trade-off between service performance and operational cost. As a case study, data from Singapore Changi International Airport was utilized. The findings are also discussed in terms of the flow of passengers throughout the airport check-in procedure and operations. As a result, the number of activated counters is minimized throughout all shifts by applying the dynamic model at the average service time. At the same time, there are fewer passengers in the queue. |
| first_indexed | 2024-03-07T18:09:04Z |
| format | Article |
| id | doaj.art-f20f1f34921c4be6b253b00aaaa8c874 |
| institution | Directory Open Access Journal |
| issn | 2580-4405 2580-4391 |
| language | English |
| last_indexed | 2024-03-07T18:09:04Z |
| publishDate | 2023-01-01 |
| publisher | Magister Program of Material Sciences, Graduate School of Universitas Sriwijaya |
| record_format | Article |
| series | Science and Technology Indonesia |
| spelling | doaj.art-f20f1f34921c4be6b253b00aaaa8c8742024-03-02T08:00:04ZengMagister Program of Material Sciences, Graduate School of Universitas SriwijayaScience and Technology Indonesia2580-44052580-43912023-01-018111612210.26554/sti.2023.8.1.116-122A Multi-Period Model for Optimal Changi Airport Check-In Counter OperationsNur Haliza Md Alimuddin 0Qatrunnada Noor Izzuddin 1Muhammad Amirul Amat 2Zati Aqmar Zaharudin 3Citi Transaction Services (M) Sdn Bhd, Menara Citibank, Kuala Lumpur, 50450, MalaysiaHiraki Timur Sdn Bhd, Kolej Teknologi Timur, Sepang, 43900, MalaysiaInfosys, Petaling Jaya, Selangor, 47410, MalaysiaCollege of Computing, Informatics and Media, Universiti Teknologi MARA Cawangan Negeri Sembilan, Kampus Seremban, 70300, MalaysiaGrowth in air passenger flow has caused severe congestion at the airport check-in counter, posing a significant problem for airport management. Particularly during the check-in process, the necessary authorities must coordinate sufficient facilities with adequate staffing levels. The airport check-in counter problem (ACCAP) is a field concerned with establishing the optimal number of check-in counters to balance operating expenses and passenger wait times in order to reduce airport congestion. Expanding the number of counters and staff to a minimum operating cost is able to prevent the congestion problem from escalating without incurring further operating expenses. This paper focused on proposing optimal scheduling of airport check-in counters operations, including staffing. A dynamic model with multi-period principles is adapted to address the aforementioned problem by balancing the trade-off between service performance and operational cost. As a case study, data from Singapore Changi International Airport was utilized. The findings are also discussed in terms of the flow of passengers throughout the airport check-in procedure and operations. As a result, the number of activated counters is minimized throughout all shifts by applying the dynamic model at the average service time. At the same time, there are fewer passengers in the queue.https://sciencetechindonesia.com/index.php/jsti/article/view/635/293airport check-inschedulingcounter allocationmulti-period model |
| spellingShingle | Nur Haliza Md Alimuddin Qatrunnada Noor Izzuddin Muhammad Amirul Amat Zati Aqmar Zaharudin A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations Science and Technology Indonesia airport check-in scheduling counter allocation multi-period model |
| title | A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations |
| title_full | A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations |
| title_fullStr | A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations |
| title_full_unstemmed | A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations |
| title_short | A Multi-Period Model for Optimal Changi Airport Check-In Counter Operations |
| title_sort | multi period model for optimal changi airport check in counter operations |
| topic | airport check-in scheduling counter allocation multi-period model |
| url | https://sciencetechindonesia.com/index.php/jsti/article/view/635/293 |
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