The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises
The article is aimed at: studying the components of organizational-economic provision of airport services quality management; defining the qualitative component of services through allocation of external and internal factors of influence on the performance of airports; determining the methods of ada...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Research Centre of Industrial Problems of Development of NAS of Ukraine
2018-12-01
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| Series: | Bìznes Inform |
| Subjects: | |
| Online Access: | http://www.business-inform.net/export_pdf/business-inform-2018-12_0-pages-224_231.pdf |
| _version_ | 1818999297830551552 |
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| author | Arefieva Olena V. Simkova Tetyana O. |
| author_facet | Arefieva Olena V. Simkova Tetyana O. |
| author_sort | Arefieva Olena V. |
| collection | DOAJ |
| description | The article is aimed at: studying the components of organizational-economic provision of airport services quality management; defining the qualitative component of services through allocation of external and internal factors of influence on the performance of airports; determining the methods of adaptation at airports. The evolution of quality management is considered, the views of researchers on definition and interpretation of concepts of «quality» and «quality of service» are systematized. Defined are: concepts of quality of both airport services and quality management system of airport services; organizational-economic factors that ensure the proper quality of airport services. The results of performance of Ukrainian airports in recent years are analyzed. The qualitative component of services is substantiated through allocation of external and internal factors of influence on performance of airports; methods of adaptation (improvement) in airports are defined in order of their complication: reorganization, reengineering, reforming, and restructuring. Prospect for further research in this direction is studying the influence of organizational-economic factors and methods of improving the airport’s operations on the competitive advantages of airport service, which will lead to a general improvement of the airport performance and airport service quality management in particular. |
| first_indexed | 2024-12-20T22:15:11Z |
| format | Article |
| id | doaj.art-f24af5579fe54ae698d4962020c456ea |
| institution | Directory Open Access Journal |
| issn | 2222-4459 2311-116X |
| language | English |
| last_indexed | 2024-12-20T22:15:11Z |
| publishDate | 2018-12-01 |
| publisher | Research Centre of Industrial Problems of Development of NAS of Ukraine |
| record_format | Article |
| series | Bìznes Inform |
| spelling | doaj.art-f24af5579fe54ae698d4962020c456ea2022-12-21T19:25:04ZengResearch Centre of Industrial Problems of Development of NAS of UkraineBìznes Inform2222-44592311-116X2018-12-0112491224231The Organizational-Economic Provision of Quality Management of Services of Air Transport EnterprisesArefieva Olena V. 0Simkova Tetyana O.1Doctor of Sciences (Economics), Professor, Head of the Department, Department of Air Transport Economics, National Aviation UniversityCandidate of Sciences (Economics), Associate Professor, Associate Professor, Department of Economics of Air Transport, National Aviation UniversityThe article is aimed at: studying the components of organizational-economic provision of airport services quality management; defining the qualitative component of services through allocation of external and internal factors of influence on the performance of airports; determining the methods of adaptation at airports. The evolution of quality management is considered, the views of researchers on definition and interpretation of concepts of «quality» and «quality of service» are systematized. Defined are: concepts of quality of both airport services and quality management system of airport services; organizational-economic factors that ensure the proper quality of airport services. The results of performance of Ukrainian airports in recent years are analyzed. The qualitative component of services is substantiated through allocation of external and internal factors of influence on performance of airports; methods of adaptation (improvement) in airports are defined in order of their complication: reorganization, reengineering, reforming, and restructuring. Prospect for further research in this direction is studying the influence of organizational-economic factors and methods of improving the airport’s operations on the competitive advantages of airport service, which will lead to a general improvement of the airport performance and airport service quality management in particular.http://www.business-inform.net/export_pdf/business-inform-2018-12_0-pages-224_231.pdfairportsairport servicesqualityservice quality managementfactorsmethodsincomescompetitive advantages |
| spellingShingle | Arefieva Olena V. Simkova Tetyana O. The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises Bìznes Inform airports airport services quality service quality management factors methods incomes competitive advantages |
| title | The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises |
| title_full | The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises |
| title_fullStr | The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises |
| title_full_unstemmed | The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises |
| title_short | The Organizational-Economic Provision of Quality Management of Services of Air Transport Enterprises |
| title_sort | organizational economic provision of quality management of services of air transport enterprises |
| topic | airports airport services quality service quality management factors methods incomes competitive advantages |
| url | http://www.business-inform.net/export_pdf/business-inform-2018-12_0-pages-224_231.pdf |
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