THE EFFECT OF DIGITAL BANKING IMPLEMENTATION ON CUSTOMER SATISFACTION (CASE STUDY OF BSI DIGITAL BANKING USER CUSTOMERS)

THE EFFECT OF DIGITAL BANKING IMPLEMENTATION ON CUSTOMER SATISFACTION (CASE STUDY OF BSI DIGITAL BANKING USER CUSTOMERS)

This study aims to determine the extent to which the influence of Accuracy (X1), Speed (X2), Security (X3) affects customer satisfaction at Bank BSI KCP S. Parman. This study uses a quantitative approach with sampling using the Non Probability Sampling method. The type of data used in this study is...

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Bibliographic Details
Main Authors: Sri Wahyuni, Nurbaiti Nurbaiti, Nur Ahmadi Bi Rahmani
Format: Article
Language:English
Published: Universitas Trunojoyo Madura 2023-08-01
Series:Jurnal Pamator
Subjects:
accuracy (x1, speed (x2), security (x3), customer satisfaction (y)
Online Access:https://journal.trunojoyo.ac.id/pamator/article/view/21286

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