User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
Digital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project cal...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2021-10-01
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| Series: | Mathematics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2227-7390/9/21/2678 |
| _version_ | 1797512115409387520 |
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| author | Silviu Vert Diana Andone Andrei Ternauciuc Vlad Mihaescu Oana Rotaru Muguras Mocofan Ciprian Orhei Radu Vasiu |
| author_facet | Silviu Vert Diana Andone Andrei Ternauciuc Vlad Mihaescu Oana Rotaru Muguras Mocofan Ciprian Orhei Radu Vasiu |
| author_sort | Silviu Vert |
| collection | DOAJ |
| description | Digital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project called Spotlight Heritage Timisoara, which is at its core a digital storytelling platform for the city of Timisoara (Romania), soon to be European Capital of Culture in 2023. The project consists of a website, mobile applications, and interactive museographic and street exhibitions. This paper presents a multi-platform usability evaluation study which employed semi-structured interviews, observations, think-aloud protocol, SUS questionnaire, Net Promoter Score and Product Reaction Cards to gather insights from 105 participants and reveal usability problems in the Spotlight Heritage context. We found out that the four platforms, i.e., interactive touchscreen table, desktop/laptop, mobile and Augmented Reality, have very good usability scores, are considered accessible and useful, work seamlessly together, and create user satisfaction and loyalty, across demographic groups, having the potential to bring people closer to cultural heritage. |
| first_indexed | 2024-03-10T05:57:20Z |
| format | Article |
| id | doaj.art-f3659fdaac6b4764944f6714f4bf170f |
| institution | Directory Open Access Journal |
| issn | 2227-7390 |
| language | English |
| last_indexed | 2024-03-10T05:57:20Z |
| publishDate | 2021-10-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Mathematics |
| spelling | doaj.art-f3659fdaac6b4764944f6714f4bf170f2023-11-22T21:17:15ZengMDPI AGMathematics2227-73902021-10-01921267810.3390/math9212678User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural HeritageSilviu Vert0Diana Andone1Andrei Ternauciuc2Vlad Mihaescu3Oana Rotaru4Muguras Mocofan5Ciprian Orhei6Radu Vasiu7Communications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaeLearning Center, Politehnica University of Timisoara, 300223 Timisoara, RomaniaCommunications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaCommunications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaCommunications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaCommunications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaCommunications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaCommunications Department, Politehnica University of Timisoara, 300223 Timisoara, RomaniaDigital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project called Spotlight Heritage Timisoara, which is at its core a digital storytelling platform for the city of Timisoara (Romania), soon to be European Capital of Culture in 2023. The project consists of a website, mobile applications, and interactive museographic and street exhibitions. This paper presents a multi-platform usability evaluation study which employed semi-structured interviews, observations, think-aloud protocol, SUS questionnaire, Net Promoter Score and Product Reaction Cards to gather insights from 105 participants and reveal usability problems in the Spotlight Heritage context. We found out that the four platforms, i.e., interactive touchscreen table, desktop/laptop, mobile and Augmented Reality, have very good usability scores, are considered accessible and useful, work seamlessly together, and create user satisfaction and loyalty, across demographic groups, having the potential to bring people closer to cultural heritage.https://www.mdpi.com/2227-7390/9/21/2678digital storytellingcultural heritageusability evaluationmulti-platform evaluation |
| spellingShingle | Silviu Vert Diana Andone Andrei Ternauciuc Vlad Mihaescu Oana Rotaru Muguras Mocofan Ciprian Orhei Radu Vasiu User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage Mathematics digital storytelling cultural heritage usability evaluation multi-platform evaluation |
| title | User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage |
| title_full | User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage |
| title_fullStr | User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage |
| title_full_unstemmed | User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage |
| title_short | User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage |
| title_sort | user evaluation of a multi platform digital storytelling concept for cultural heritage |
| topic | digital storytelling cultural heritage usability evaluation multi-platform evaluation |
| url | https://www.mdpi.com/2227-7390/9/21/2678 |
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