Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience
Leadership drives quality, experience, and engagement. It is the responsibility of the organization to equip its leaders with ongoing education and professional development. This case article explores the development, implementation, and impact of an immersive patient experience leadership education...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
SAGE Publishing
2020-12-01
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| Series: | Journal of Patient Experience |
| Online Access: | https://doi.org/10.1177/2374373520942405 |
| _version_ | 1818194899901612032 |
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| author | Agnes Barden DNP, RN, CPXP Nicole Giammarinaro MSN, RN, CPXP Leah Petrosino MS |
| author_facet | Agnes Barden DNP, RN, CPXP Nicole Giammarinaro MSN, RN, CPXP Leah Petrosino MS |
| author_sort | Agnes Barden DNP, RN, CPXP |
| collection | DOAJ |
| description | Leadership drives quality, experience, and engagement. It is the responsibility of the organization to equip its leaders with ongoing education and professional development. This case article explores the development, implementation, and impact of an immersive patient experience leadership education course across a large, integrated health system. Placing senior leaders on the “other side of the hospital bed,” they were able to emotionally connect and personalize to the human side of health care. Post-course surveys validated that experiential role play was a positive and insightful method to teach and bring heightened awareness to patient and family member experience. |
| first_indexed | 2024-12-12T01:09:38Z |
| format | Article |
| id | doaj.art-f41513e901bd4a50a599ccdca09c1066 |
| institution | Directory Open Access Journal |
| issn | 2374-3735 2374-3743 |
| language | English |
| last_indexed | 2024-12-12T01:09:38Z |
| publishDate | 2020-12-01 |
| publisher | SAGE Publishing |
| record_format | Article |
| series | Journal of Patient Experience |
| spelling | doaj.art-f41513e901bd4a50a599ccdca09c10662022-12-22T00:43:30ZengSAGE PublishingJournal of Patient Experience2374-37352374-37432020-12-01710.1177/2374373520942405Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver ExperienceAgnes Barden DNP, RN, CPXP0Nicole Giammarinaro MSN, RN, CPXP1Leah Petrosino MS2 Northwell Health, New York, NY, USA Northwell Health, New York, NY, USA Northwell Health, New York, NY, USALeadership drives quality, experience, and engagement. It is the responsibility of the organization to equip its leaders with ongoing education and professional development. This case article explores the development, implementation, and impact of an immersive patient experience leadership education course across a large, integrated health system. Placing senior leaders on the “other side of the hospital bed,” they were able to emotionally connect and personalize to the human side of health care. Post-course surveys validated that experiential role play was a positive and insightful method to teach and bring heightened awareness to patient and family member experience.https://doi.org/10.1177/2374373520942405 |
| spellingShingle | Agnes Barden DNP, RN, CPXP Nicole Giammarinaro MSN, RN, CPXP Leah Petrosino MS Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience Journal of Patient Experience |
| title | Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience |
| title_full | Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience |
| title_fullStr | Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience |
| title_full_unstemmed | Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience |
| title_short | Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience |
| title_sort | perspective shifting engaging leaders of leaders in patient and caregiver experience |
| url | https://doi.org/10.1177/2374373520942405 |
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