Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals
<strong>Background:</strong> One way to improve hospital food provision is certainly by understanding the management of hospital foodservices, but there is limited detailed information about staff roles in food provision in many hospitals around the world.<br /> <strong>Objec...
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| Format: | Article |
| Language: | English |
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Baqiyatallah University of Medical Sciences
2018-04-01
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| Series: | Hospital Practices and Research |
| Subjects: | |
| Online Access: | http://www.jhpr.ir/article_60538_2dce76b65e58aa8b58d5804639648345.pdf |
| _version_ | 1828859575106797568 |
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| author | Reena Kumari Vijayakumaran Anita Eves Margaret Lumbers |
| author_facet | Reena Kumari Vijayakumaran Anita Eves Margaret Lumbers |
| author_sort | Reena Kumari Vijayakumaran |
| collection | DOAJ |
| description | <strong>Background:</strong> One way to improve hospital food provision is certainly by understanding the management of hospital foodservices, but there is limited detailed information about staff roles in food provision in many hospitals around the world.<br /> <strong>Objective:</strong> The hospital meal experience of patients, a part of the services provided by hospitals, is becoming important. Therefore, the role of various hospital staff members was studied through their behavior, attitudes, and practices so as to understand how the foodservice system works to address patients’ food consumption.<br /> <strong>Methods:</strong> This qualitative research used the convenient sampling method. Data was collected by interviewing twenty hospital employees with different job scopes (nurses, doctors, dietitians, foodservice managers, and directors of hospital foodservices) in 6 public hospitals.<br /> <strong>Results:</strong> Themes such as <em>providing familiar food, food as the motivational factor for consumption, empathy shown by staff, and influences of the eating environment</em> were identified using content analysis.<br /> <strong>Conclusion:</strong> The viewpoints and experiences of key stakeholders facilitated the understanding of various factors involved in the provision of hospital food which affect patients’ decisions to accept and consume food. |
| first_indexed | 2024-12-13T02:21:05Z |
| format | Article |
| id | doaj.art-f458bf7b30b44916ace492aaadd8ae11 |
| institution | Directory Open Access Journal |
| issn | 2476-390X 2476-3918 |
| language | English |
| last_indexed | 2024-12-13T02:21:05Z |
| publishDate | 2018-04-01 |
| publisher | Baqiyatallah University of Medical Sciences |
| record_format | Article |
| series | Hospital Practices and Research |
| spelling | doaj.art-f458bf7b30b44916ace492aaadd8ae112022-12-22T00:02:46ZengBaqiyatallah University of Medical SciencesHospital Practices and Research2476-390X2476-39182018-04-0132505810.15171/hpr.2018.1160538Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public HospitalsReena Kumari Vijayakumaran0Anita Eves1Margaret Lumbers2Nutrition & Dietetics Department, School of Health Sciences, Health Campus, University Sains Malaysia, Kelantan, MalaysiaFaculty of Business, Economics and Law, School of Hospitality and Tourism Management, University of Surrey, Guildford, Surrey, UKFaculty of Business, Economics and Law, School of Hospitality and Tourism Management, University of Surrey, Guildford, Surrey, UK<strong>Background:</strong> One way to improve hospital food provision is certainly by understanding the management of hospital foodservices, but there is limited detailed information about staff roles in food provision in many hospitals around the world.<br /> <strong>Objective:</strong> The hospital meal experience of patients, a part of the services provided by hospitals, is becoming important. Therefore, the role of various hospital staff members was studied through their behavior, attitudes, and practices so as to understand how the foodservice system works to address patients’ food consumption.<br /> <strong>Methods:</strong> This qualitative research used the convenient sampling method. Data was collected by interviewing twenty hospital employees with different job scopes (nurses, doctors, dietitians, foodservice managers, and directors of hospital foodservices) in 6 public hospitals.<br /> <strong>Results:</strong> Themes such as <em>providing familiar food, food as the motivational factor for consumption, empathy shown by staff, and influences of the eating environment</em> were identified using content analysis.<br /> <strong>Conclusion:</strong> The viewpoints and experiences of key stakeholders facilitated the understanding of various factors involved in the provision of hospital food which affect patients’ decisions to accept and consume food.http://www.jhpr.ir/article_60538_2dce76b65e58aa8b58d5804639648345.pdfDietary ServicesHealth PersonnelHealth Care QualityHospitalizationIn-Patient |
| spellingShingle | Reena Kumari Vijayakumaran Anita Eves Margaret Lumbers Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals Hospital Practices and Research Dietary Services Health Personnel Health Care Quality Hospitalization In-Patient |
| title | Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals |
| title_full | Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals |
| title_fullStr | Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals |
| title_full_unstemmed | Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals |
| title_short | Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals |
| title_sort | understanding patients meal experiences through staff s role study on malaysian public hospitals |
| topic | Dietary Services Health Personnel Health Care Quality Hospitalization In-Patient |
| url | http://www.jhpr.ir/article_60538_2dce76b65e58aa8b58d5804639648345.pdf |
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